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ARBAAJ KHAN, Sr. Relationship Manager

ARBAAJ KHAN

Sr. Relationship Manager·PNB MetLife

India

Master's degree, Human resource management

Work experience

Total years of experience: 3 years, 5 months

Sr. Relationship Manager

January 2026 - Present

PNB MetLife

Ranchi, India

January 2026 - Present

Supported branch operations including account opening
assistance, customer servicing, and preliminary loan
eligibility assessment.
Built strong relationships with bank staff and customers,
contributing to business growth and customer
satisfaction.
Provided post-sales service to existing policyholders,
identified cross-selling opportunities, and generated
referrals for new business.
Achieved 200% of assigned business targets within the
first three months ofjoining and successfully qualified
for the Vijaypath Pro recognition program.

Company industry:
Insurance & TPA

Sr. Corporate Agency Manager

January 2023 - December 2025

HDFC Life

Ranchi, India

January 2023 - December 2025

Assisted clients with inquiries, policy details, and the
claims process to ensure a smooth customer experience.
Generated business through cold calling, field activities
and self-sourced leads.
Supported branch growth by assisting bank staff in
customer servicing, account opening, loan-related
activities, fixed deposits, and other banking solutions.
Improved policy persistency through regular customer
follow-up and Excel-based tracking reports.
Consistently achieved monthly business targets and
earned performance-based incentives.
Earned the prestigious Prarambh Qualifier Award at
HDFC Life for exceptional performance and target
achievement, highlighting dedication and competence in
the insurance industry.

Company industry:
Insurance & TPA

Education

Institute of Management Studies (IMS) Ranchi University

August 2023

August 2023

Master's degree, Human resource management

India

Gossner College

August 2021

August 2021

Bachelor's degree, Accounting

India

Skills

BANK INSURANCE MODEL BIM
Intermediate
BANK INSURANCE MODEL BIM
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
INSURANCE SALES
Intermediate
INSURANCE SALES
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate

Languages

English
Beginner
Hindi
Beginner

Training and Certifications

Certifications
Tally Prime Course|
Advance Excel Course
Markets Division (Sales and Trading)

Hobbies

  • Gymnastics