System Engineer
Karvy Innotch PVT LTD.
Total years of experience :4 years, 0 Months
Established and enforced standardized IT guidelines, ensuring a secure
computing environment.
Provided comprehensive hardware and software support for data centers and
client systems, addressing queries and escalating complex issues when
necessary.
Resolved domain and network issues to ensure seamless operations,
undertaking server maintenance, troubleshooting, and part replacements.
Executed diverse server installations (Windows, Linux, VMware, CentOS) and
upgraded IDRAC licenses to enhance server performance.
Utilized ServiceNow and Unidesk for efficient issue tracking and resolution,
adhering to service level agreements (SLAs).
Delivered best practices and guidance to optimize Dell EMC systems for
improved performance and reliability.
Managed and provided support for Sophos firewall, ensuring robust network
security measures.
Supported Trend Micro antivirus software, maintaining system integrity and
safeguarding against threats.
Installed, configured, and maintained hardware, operating systems, and
software.
Provided expertise in Trend Micro antivirus, ensuring effective threat protection
across systems.
Managed data security and user access, ensuring system stability.
Troubleshot technical issues, overseeing network operations and projects.
Acted as a Microsoft and Office 365 Administrator, implementing changes and
supporting various application services for multiple users.
