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Ariane Bequin, Customer Engineer

Ariane Bequin

Customer Engineer·ncr atleos

Philippines

Bachelor's degree, bachelor of science in information technology

Work experience

Total years of experience: 14 years, 6 months

Customer Engineer

October 2017 - July 2024

ncr atleos

Riyadh, Saudi Arabia

October 2017 - July 2024

• Receive and accept calls from helpdesk
• Responsible for maintaining atm machines for s1, s2, brm, gbna and etc.
• Card printer trouble shooting and maintenance
• NCR ATM Hardware Installation and deinstallation
• NCR ATM software installation and re-installation
• Responsible for GCEW with minimum of 4calls daily
• Maintaining PPK and components inventory reports
• Generate 442 reports specially for remote areas.
• Taking exams from ncru

Company industry:
Technical Maintenance & Repair

customer engineer 1

September 2017 - July 2024

ncr atleos

Riyadh, Saudi Arabia

September 2017 - July 2024

atm hardware and software maintenance and repair and customer service.

Company industry:
Installation & Technical Services

Computer Technician Maintenance

March 2011 - August 2017

ncr corporation

Riyadh, Saudi Arabia

March 2011 - August 2017

pos hardware and software maintenance and repair and customer service.

Company industry:
Installation & Technical Services

Computer hardware maintenance and support

March 2011 - August 2017

ncr corporation

Riyadh, Saudi Arabia

March 2011 - August 2017

• Computer Assembly and Maintenance for both NC(Radiant System) and non ncr
Point of Sale hardware such as Epson, posiflex, ibm and etc.
• Aloha offline and online support
• Network and Software testing and trouble shooting
• Other task: maintaining handling inventory stocks and audit

Company industry:
Technical Maintenance & Repair

Network Administrator

January 2005 - January 2006

DAR(Department of Agrarian Reform Philippines)

Butuan, Philippines

January 2005 - January 2006

• Maintained networks
• Troubleshoot and Hardware Maintenance
• Upload and download file documents for customer profile
• Image editing for customer profile purposes

Company industry:
Data Hosting & Storage

Education

fater saturnino urios university

March 2010

March 2010

Bachelor's degree, bachelor of science in information technology

Philippines

GPA (percentage): 80%

GPA (percentage): 80%

Father Saturnino Urios University (FSUU)

March 2010

March 2010

Bachelor's degree, Information Technology

Philippines

Skills

Problem-Solving
Expert
Problem-Solving
Expert
Communication
Expert
Communication
Expert
Technical Skills
Expert
Technical Skills
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
IBM MAINFRAME
Intermediate
IBM MAINFRAME
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK MANAGEMENT
Intermediate
SOFTWARE TESTING
Intermediate
SOFTWARE TESTING
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate

Training and Certifications

Certifications
certificate of employment
Jan 2017 - Jul 2024
Show credentials

Hobbies

  • playing games