Manager
Arcanjela Family Restaurant
Total years of experience :3 years, 8 Months
•Maintaining a high level of Customer Satisfaction at all times.
•Maintaining Dining room order of service according to the restaurant’s quality and service standards
•Safety and Cleanliness of front of house staff, customer areas surrounding restaurant, ensuring all cleaning and maintenance schedules are complied with.
•Ensuring correct operation and balancing of cash registers and daily reporting
•Recruit and induct Floor and bar Staff ( Ensuring adequate skilled staff levels are maintained at all times)
•Organizing the roster to ensure all shifts deliver high service standards
•Covering extra shifts as required, in the case of staff shortages, to ensure service standards are maintained.
•Increasing sales at all opportunities through customer service staff practicing up selling and cross selling.
•Ongoing product knowledge and sales training to maximize sales and increase average spent.
•Maintaining set labor Cost
•Creating Harmonious Team Oriented Environment among all staff within the restaurant.
•Assist in the planning for future development of facilities and service improvements.
•Ensuring that the most suitably qualified person is appointed in the event of vacancy.
•Ensuring Disciplinary action is taken for breaches of company regulations.
•Maintaining high standards of morale and personal appearance of all staff.
•Forecasting likely levels of supply for products to meet the business needs and keeping a constant check on procurement levels to maximize business efficiency;
•Conducting research to ascertain the best products and suppliers in terms of best value, delivery schedules and quantities.
•Liaising with internal & external suppliers, relevant internal departments and customers.
•Identifying potential suppliers, regularly contacting existing suppliers & building rapport with them.
•Negotiating and agreeing deals and monitoring their progress - checking the quality of service provided;
•Liaising with accounts dept. to ensure processing payments and invoices;
•Maintaining contract files and using them as reference for the future;
•Developing monthly purchasing strategy;
•Ensuring suppliers are aware of business objectives.
•Training and supervising the work of other members of staff.
•Develop base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.
•Approaching potential clients by utilizing mailings and phone solicitation; making presentations to new employees about company products.
•Determining clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.
•Developing and coordinating a protective plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
•Obtaining underwriting approval by completing application for coverage.
•Completing coverage by delivering policy; planning future follow-up visits and evaluations of needs.
•Providing continued service by providing direct deposit forms; processing changes in beneficiary and policy loan applications.
•Updating job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
•Responsible for putting each passenger through initial screening process before checking passengers in.
•Assisted in relaying airline rules about oversize luggage to passengers checking in.
•Handling of check-in counters and issuing of boarding pass.
•Worked with the airport security for those passengers requiring General Declaration.
•Duties at the bridge point for making announcements to passengers about flight landings and boarding announcements.
•Assisting in Conducting boarding in a timely manner.
•Ensuring Baggage Delivery to every passenger and helping them in filing forms in case of lost baggage.
Masters in Business Administration.
courses: Galileo (CRS)
Aviation Management
Business Management- Commerce
Commerce
General studies