Financial Analyst
Hcl Technologies
Total years of experience :4 years, 8 Months
1)Processed provider and subscribers’ information as per the HIPAA
2)Worked on Report filing and mailing works in Daily to Quarter basis in prior to deadline
3)Performed positive pay activity in Bank of America, PNC and Wells Fargo bank
4)Prepared due diligence letter for apparent owner on unclaimed property to US government
5)Reissued new checks (Cheque) through application tools like Oracle, workday ERP, Facets, Amisys & PMHS.
6)Worked on monthly reconciliation and provided the breakup details for posting journal entry by maintaining the SLA.
7)Handled query mailbox and treasury query mailbox.
8)Knowledge in concepts of General Ledger Reconciliations which includes Recon package files (Escheated, PMHS recon, Workday FEP recon files).
9)Knowledge in Account payable process such as Procure to Pay(P2P), invoice processing, Golden Rules, Journal entries.
1)Respond to customer inquiries in a timely and professional manner, via chat.
2)Troubleshoot customer issues and provide solutions.
3)Resolve customer complaints and disputes.
4)Maintain customer records and update customer profiles.
5)Monitor customer feedback and provide feedback to management.
6)Train and mentor new customer service representatives
7)Monitor customer service performance metrics and report results to management
Completed 2 Mini projects on Mobile phone detector and Portable mobile phone charger. Completed final year project on MEMS based Microfluidic array of needles for Drug Delivery Attended code blue workshops and MEMS workshop