CALL CENTER SALES REPRESENTATIVE
DIET HOUSE – SUPPLEMENT HOUSE, POWERHOUSE GYM AND MATAJER QATAR.
Total years of experience :10 years, 6 Months
Diet House is one of the best restaurants which serves food for all sportive and athletes people as well for anyone who needs to lose or gain weight or even wants to stay fit and healthy. Diet House seeks to support all kinds of sports and educate the community about the importance of sports and eating healthy food and the strong connection between them and our individual lifestyle.
I am An Expert in taking and entering orders, managing accounts, and resolving complaints. Familiar with the processes of customer needs
assessment, quality standards for services, and customer retention. Bilingual: English/Working Arabic.
I am Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
ACCOMPLISHMENTS AT DIET HOUSE -
1. Implemented a CSR script to be used for new customers, as a result, gained accolades from the manager.
2. Developed a corporate customer’s interest in the company, bringing 182, 050.00 Qatari Rial more revenue to the company.
3. Provided personalized services to each customer, resulting in a high commendation from the supervisor.
4. Suggested implementation of a ticketing system, thereby, decreased calling load by 35%.
5. Trained 10+ call center agents in performing outreach work, as part of their induction process.
6. Provided excellent services to an irate corporate customer, as a result, retained his business.
7. Correctly identified a customer’s needs, making him the highest paying customer for the company.
THESE ARE MY KEY RESPONSIBILITIES AND DUTIES:
1. Answer incoming calls and respond to customer’s emails
2. Management and resolve customer complaints
3. Sell products and place customer orders in the computer system
4. Identify and escalate issues to supervisors
5. Provide product and service information to customers
6. Research required information using available resources
7. Research, identify, and resolve customer complaints using applicable software
8. Process orders, forms, and application
9. Route calls to appropriate resources.
10. Document all call information according to standard operating procedures
11. Recognize, document, and alert the management team of trends in customer calls
12. Follow up customer calls where necessary
13. Upsell products and services
14. Complete call logs and reports.
15. Other duties as assigned.
A designated person within a department who is allocated responsibilities to help support the ongoing management of fire safety, by contributing to the safety of people in the event of a fire evacuation As well as Customer Service.
ACCOMPLISHMENTS :
• Developed and implemented standards, procedures, systems and/or guidelines for aviation security operations and subordinate managers, supervisors, trainers and staff.
• Provided expert advice in aviation security specialized functional and technical area(s) internally and externally.
• Participated in collaborative processes with executive team and stakeholders to develop budgets recommendations and secure resource allocation for aviation security and functional areas.
• Communicated, supported, and disseminated HSS Aviation and Government Service strategic plan into operational and functional areas.
• Communicated, supports, and disseminates HSS Aviation and Government Service strategic plan into operational and functional areas.
• Sought alternative resource solutions as needed.
A Retail Security Officer primarily operates in preventing theft. This is typically by observing shoppers and identifying any irregular shoplifting activity. Ensuring public safety is key.
• Patrol retail store premises
A retail security officer has to secure premises by patrolling in or around the store. This is essential to detect and prevent the signs of intrusion. It is
essential to provide protection against shoplift, fire, theft, vandalism or any other damaging activity.
• Securing cash movement
Throughout the retail sector, a retail security officer is also responsible to ensure a secure cash movement. Even though cash transactions are becoming less common over time, still cash is desirable for potential robbers. Therefore, cash movement always happens under proper security measures.
ESSENTIAL SKILLS OF A RETAIL SECURITY OFFICER.
To become a successful retail security officer, one needs to have the proficiencies and skills mentioned below. These skills and proficiencies will certainly help you to go in a long way as a retail security officer.
• Interpersonal and customer service skills Routinely, a retail security officer has to work with the public. You have to communicate with the public in both emergency and calm situations as well. Besides store employees, you also have to interact with the customers there. Therefore, it is highly important for you to develop strong interpersonal and customer service skills. Because
these are necessary to maintain peace and control in every situation.
• Knowledge about technology
Sometimes, retail security officers have to monitor and deal with the advanced security systems. They may need to perform these technological tasks on a regular basis or after an incident. However, in any case, skills of dealing with technology apps and modern security systems will help you in a more effective way, when it is about to grow your career as a retail security officer.
• Enhanced communication skills
Whether these are about breaches in security protocols, or to dismiss a dispute in a retail store, or to explain an event to the employer, a retail
security officer has to communicate with groups or individuals. Therefore, having better communication skills are also a must to consider for a retail security officer.
MY DATA ENTRY ACHIEVEMENTS AND
ACCOMPLISHMENTS
1. Reorganized employees’ data in the database, reducing redundancy by 60%.
2. Lead a data entry project that required 100, 000 records to be punched into the database within one month.
3. Reduced record pulling time by 80% by converting all paper records into electronic forms.
4. Implemented a data accuracy program, reducing marginal errors by 50%.
5. Combined and rearranged data from 50 source documents within a record time period of 7 hours.
6. Improved data entry accuracy by 60% by introducing a “read through” system which ensured the precision of each entered record.
7. Wrote a guide for data entry dos and don’ts to be used by new employees as part of their training program.
8. Seamlessly introduced a new data entry system coined Fast Data, embraced immediately by concerned data entry clerks.
9. Successfully converted an existing data entry system into a more advanced version, without affecting daily work processes.
10.Integrated new data entry modules into an existing system, post company merger.
11.Trained 5 newly hired data entry personnel for deployment in the company’s offices across 5 emirates.
Key Responsibilities and Roles include,
• Insert customer and account data by inputting text based and numerical information from source documents within time limits
• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Research and obtain further information for incomplete documents
• Apply data program techniques and procedures
• Generate reports, store completed work in designated locations and perform backup operations
• Scan documents and print files, when needed
• Keep information confidential
• Respond to queries for information and access relevant files
• Comply with data integrity and security policies
• Ensure proper use of office equipment and address any malfunctions
As a Retail Sales Associate I played an important role in the retail establishment as I increase customer satisfaction and generated higher
company revenues by helping clients purchase products. We are responsible for all activities related to sales in a retail establishment, providing a variety of services, from helping customers pick out items to ringing up purchases. This position as a retail sales associate was perfect for me because I like working with the public and have a lot of patience when assisting difficult people as well I am outgoing, friendly, and enjoy interacting with customers.
ACCOMPLISHMENTS AS A SALES REPRESENTATIVE / SALES ASSOCIATE
1. Implemented effective sales strategies that led to 120% achievement of annual sales targets set for the year 2014.
2. Surpassed monthly sales targets by 60% utilizing strong communication skills and convincing power.
3. Drove $4000 more sales per month through up-selling and crossselling based on customers’ needs.
4. Increased the overall customer base by 70% through leverage of contact referrals and demonstration of high-quality customer service.
5. Enhanced the sales of the assigned department by 60%, by implementing contemporary and highly effective sales tactics.
6. Developed and executed effective sales enhancement strategies at the sales team level.
7. Lead the sales team in the successful and productive launch of three new brands in 2015.
8. Attained 5-star feedback by 360+ clients.
9. Attained Employee of the Month Award many times.
10.Boosted the effectiveness and productivity of the sales team by initiating better incentives for the sales staff directly in contact with the customers.