Archibald كيخانو

 Welcoming guests and visitors
 Emails or calls suppliers for cheque collection and other concerns
 Receives phone calls and answer queries appropriately other than transferring calls to staff
 Inventory of stocks (Pantry and Office Supplies) that entails updating the inventory list and produce LPO for approval Orders/buys supplies for the pantry and office
 Orders/buys supplies for the pantry and office
 Checks the deliveries by suppliers
 Arranges the file cabinets to save more space for new files
 Greets guests and attends to their needs in case of meetings
 Checks office equipment (i.e. printers - toners/parts, coffee machine) and reports any maintenance work if any (i.e. lights, A/C)
 Receives/keeps track of invoices and receipts from suppliers
 Keeps track of payments/vouchers
 Helps the Accounts personnel in filing
 Maintains the board room to ensure that its ready to use
 Organizing Thursday gatherings
 Receives domestic and international couriers and distributes them to the concerned staff
 Refills the fridge with water, soda, etc.
 Updates the contact lists and employee information in Admin shared folder
 Dispatches cheques to collectors
 Prints and files voyage vouchers (IMOS, OTIS and AGRESSO system)
 Somehow learned the functions of the systems we use - Citrix (IMOS, OTIS, AGRESSO)
 Answering incoming calls and forwarding it to the concerned staff
 Coordinating with agents and captains regarding Teledynes and other equipments that need to be delivered/returned to/from the vessels
 Keeping an up-to-date history of all equipments we send onboard the vessels
 Filling in if needed/possible (ex. Preparing vouchers for DEWA and DU)
 Filling in if needed/possible (ex. Collecting mail from the post office and Sharaf, collecting documents from DMCC, making deposits to different banks and paying DEWA and DU bills)
 Sending domestic and international couriers and updating the sender afterwards
 Books hotel and conference rooms, restaurants, domestic and international
 Arranges limos for incoming guests and staff Editing and preparing presentations
 Prepares vouchers for the Accounts department
 Random tasks like looking for barcode systems, looking for maps of ports/terminals, looks for corporate items, updates & organizes business card folders, looks for specific stress balls and file system etc.
 Any other tasks assigned by Managers

Administration Function
• Reports directly to the Manager
• Answers all email correspondences
• Sets up meeting with the clients
• Updates all files of clients and Bus Rental
• Answer inquiries of the customers by phone and by email
• Updates all files of clients and Bus Rental files
• Prepares necessary documents needed by the Manager, Supervisors, Administrator and clients
• Makes letters needed by the Manager, Administrator, and Supervisors
• Makes invoices for clients
• Conceptualizes and makes reports to be submitted to Managers or Chairman
• Makes memorandums for bus rental staff and for customers as well
• Writes requests for drivers like Annual Leave Application, Sick Leave Application, etc.
• Handles customer complaints of BDC students and pick up and drop by phone and in person
• Carries out monthly checking of commuter’s Transport Pass
• Provides information to BDC Students
• Makes Bus pass for the pick and drop service as well as BDC students
• Serves as an auxiliary to Administrator, Supervisor and Cashier
• Computation of fuel slips
• Made the contents of the Bus Rental website
• Follows up the payment of the clients

Sales Executive Function
• Sends advertisements to possible clients
• Presents the company profile to potential clients to achieve the department target
• Meets with corporate clients to discuss their requirements
• Sends quotations to corporate and individual customers
• Does inbound and outbound sales
• Provide ideas on how to market the company
• Compiled a database of clients in U.A.E. (ex. Jafza, Dafza, DIC, etc.) wherein the department did not have before

• Reported directly to the Team Leader
• Answered all the customer's questions with regards to their billing
• Instructed customers on how to troubleshoot their Yahoo Account (email, music, games, finance accounts) for technical difficulties
• Walked the customer through in case they wanted to sign up or cancel the service online
• Helped the customer to manually cancel their service on Yahoo’s system
• Maintained and hit the targets set by the company and clients (i.e. quality, score cards)
• Checked the account/s of each customers in order for us to view if there are any problems

• Reported directly to the Supervisor
• Answered all the customer's questions with regards to their telephone problems
• Did some troubleshooting steps on their telephone concerns if it does not need to be handled by the Technical Support Team
• Sold all the possible products offered by the company (Local Line, Long Distance Line, Widgets - additional phone features)
• Was assigned to check all unprocessed orders
• Was sometimes being pulled out if mentors are needed for the newly hired employees on training to teach them how to deal with customers, system navigation and situations
• Checked the account/s of each customers in order for us to view if there are any possible issues
• Explained the billing questions of the customers
• Provided quality customer service

• Reported directly to the Accounts-in-Charge
• Was servicing some accounts (any industry) assigned by the superiors
• Was responsible for outsourcing qualified candidates according to the client’s requirements
• Probed the candidates over the phone
• Invited and scheduled qualified candidates for interview
• Interviewed candidates (managerial and supervisory positions)
• Qualified the candidates for endorsement
• Prepared reports to be endorsed to the client
• Relayed candidate’s schedule for interview with the client
• Reminded the candidates of the schedule set by the client
• Reminded the requirements needed by the client
• Went out for interviews