Transaction Process
Accenture
مجموع سنوات الخبرة :10 years, 4 أشهر
Order Administrator - Virgin Media (Liberty Global) UK Project (December 2016 - Present)
Processes orders for materials or devices from sales or direct customer contact.
Maintains customer files with sales contracts and other information.
Gives price quotations, completes order sheets, and checks the price and quantity of each item listed.
Distributes order sheets to respective departments.
May coordinate with departments regarding order status, shipping dates, prices, product availability and back orders.
May perform billing function.
Quoting Engineer - Verizon US Project (April 2016 - December 2016)
Develop and provide customer premise equipment (CPE) quotes for the client’s account teams (sales) for their business customers and Validate Bills of Materials (BOMs) with CPE vendor configuration tools as needed.
Hand Off to Order Management and provide support as needed during downstream steps.
Receives and Provides Quote Requests from Account Teams (Sales).
Coordinate with the solutions engineering team with the use of Switch & Router and their capabilities
Gives option to client and act as an SME for Switch & Router Devices.
Resolution and Technical Escalation - PLDT FIBER
Provisioning and Restoration
Administrating LAN and WAN connectivity.
Monitors servers and connectivity based on real-time performance of the system (L1, L2, and some L3 Network Trouble).
Configures Data/Voice/IPTV on real time Multi Layered Switch.
E2E escalation from Backbone \[Fixed Network Resolution\].
Manages and troubleshoots all escalated calls from Field Service Engineers.
Responsible for resolving trouble ticket raised by Field Service Engineers.
Technology Used: Call Disposition System
Research method involves pre-qualifying information for files to be sorted and pass to the database.
Pre-qualifying information involves collective data that is needed for the system to function accurately.
Work closely with the team leader to track and analyze what is needed in the database.
Write a daily report about the statistics of the data recorded in the database.