Station-in-Charge / Car Rental Agent
Europcar
مجموع سنوات الخبرة :12 years, 5 أشهر
• Completes rental transactions and agreements for customers following established guidelines and procedures.
• Coordinating with different departments like sales, account, service and operations.
• Obtains required authorizations, signatures, imprints, addendum, confirmation numbers, and perform other special services as assigned.
• Completes qualification procedures prior to renting vehicles.
• Sells services to customers in an effort to maximize sales opportunities and meet sales goals set by management.
• Maximizes up-sells and walk-up sales based on vehicle availability, utilizing established sales techniques and dialogues. Programs and services include protection options, refueling program, special promotions, future reservations, upgrades, etc.
• Reviews completed contracts with customers to verify accuracy of information and explains rates and charges
• Provides customers with completed rental agreements, directions to rental vehicles, maps, and any other assistance required.
• Completes transaction procedures for returned vehicles and verifies accuracy of closing calculations.
• Generating Invoice and distribute to each individual accordingly.
• Audits closed contracts to ensure accurate charges for refueling, applicable taxes, etc.
• Adhere to Company Quality Assurance and Uniform Guidelines.
• Solves problems raised by customers using sound judgement within applied empowerment guidelines and company policy.
• Lead by example, demonstrating a professional and competent approach to work, in Relationships with management and other staff, and with customers.
• Monitor car inventory and availability
Receives and process office incoming and outgoing mail.
Answers and screen telephone calls in a professional and timely manner and takes Accurate messages on professionalism and courtesy. Proactively maintains departments filling system correspondence and other records.
Great and seat guest and performs general administrative duties.
Practice good staff relation and attend to staff complains/queries satisfactorily.
Passed..