Aref Marrouch

Assistant Manager at Movenpick

• Lebanon - Beirut
• My current job since April 2002

MOVENPICK HOTEL, BEIRUT
APRIL 2002 TILL PRESENT

Assistant Manager
BANQUET

Feb. 2010 till present
• Supervises the banquet daily operations
• Assist Banquet Manager in setting department goals and strategies to achieve targets
• Issue Cash drawers to cashiers of daily controls
• Perform accurate settlement of daily cash controls
• Ensure all food and beverages are set up and served as per standards
• Coordinate and manage all activities concerning to food operations
• Maintain inventory check of food material, equipment, linens and paper supplies
• Adhere to health, safety and sanitation guidelines
• Organize and execute banquet events and ensure successful completion
• Provide outstanding customer service
• Design floor plans and buffet presentation
• Adhere to budget guidelines and ensure control expense


Headwaiter
HEMMINGWAYS - CIGAR BAR LOUNGE
March 2004 - Feb. 2010

• Ensures the service performed in a professional manner as per restaurant manager recommendations
• To be fully acquainted with every dish served
• Communicates with other restaurant staff and other departments
• Assists restaurant manager to keep the morale of the team up through social and educational events
• Assists in the distributions of tasks and monitors the completion of tasks is done properly and on time
• To be aware and promote all hotel offerings
• Assists in restaurant administration as allocated by management
• Ensures the billing process is completed correctly
• To Collect information and feedback from clients for a better service
• To report, and handle small disciplinary matters
• Attends staff briefings on regular basis
• To assist in preparation, presentation and recording trainings
• Maintains good communication with restaurant/kitchen and other department for special dietary requirements.
• Ensure the cleanliness of the restaurant
• Follows the health and safety regulations and ensures all appliances, fixtures, and fittings are safe and reports to his superiors in case of any faults
• Makes sure the company policy, vision statement, and departmental objectives are followed
• To welcome guests and ensure all guests are served up to the standards
• Take orders if needed

Gourmet
ASSISTANT HEADWAITER - SHIFT LEADER
April 2002 - Feb 2004

• Held responsible and held accountable for a section of the Restaurant and other specific duties assigned by the Restaurant Manager.
• Followed company’s high food and service standards, anticipating and fulfilling guests’ needs.
• Visits every table of section responsible on a daily basis, ensuring guests are totally satisfied with the food and service.
• Recognizes guests by their names and personally takes care of all special requests
• Responsible for keeping track of all special occasions such as birthdays or anniversaries and ordering the respective amenities for the celebration.
• Notifies the Restaurant Manager of any unhappy or difficult guests in section for further follow up.
• Ensures that the Restaurant personnel follow company policies at all times regarding uniforms, personal appearance and hygiene.
• Ensures the cleaning schedule set up by the Restaurant Manager is followed by the assigned personnel, and inspects his section thoroughly.
• Ensures that all personnel are knowledgeable about, and follow at all times, the Health and food Safety rules and regulations.
• Brings any disciplinary issues pertaining to Restaurant personnel to the attention of the Restaurant Manager.

Lead Barista at Starbucks

• Lebanon - Beirut
• November 2001 to March 2002

Shift Leader at MARRIOT HOTEL

• Lebanon - Beirut
• November 1996 to November 2001

 SHIFT LEADER
Attrium Café
Jan. 1999 - Nov. 2001

 WAITER
Champion Restaurant
July 1999 - Dec. 1999

 BARMAN
Lobby Lounge
June 1998 - July 1999


 BARMAN
Palms Restaurant
Nov. 1996 - June 1998