Arfat Ansari

• Resolved 80+ inbound customer queries per day across voice and chat
channels with consistent first-call resolution
• Maintained top-tier CSAT scores by de-escalating angry customers and
delivering solutions within SLA timelines
• Managed end-to-end ticket lifecycle on CRM — from logging to closure —
with zero pending backlogs
• Identified recurring complaint patterns and flagged them to supervisors,
reducing repeat queries by improving scripts

• Executed 40-60 outbound recovery calls daily, consistently achieving 100%
of assigned daily collection targets
• Recovered overdue payments by building trust with defaulting clients —
turning hostile calls into successful resolutions
• Operated banking recovery software to update 100+ account statuses daily
with zero data compliance errors
• Applied KYC, AML and RBI-aligned compliance protocols on every customer
interaction without exception
• Recognised by team lead for maintaining professionalism during high
pressure, back-to-back collection calls

• Drove floor sales across electronics and home appliances, meeting monthly
targets every single month for 9 months straight
• Converted 7 out of 10 walk-in customers into confirmed buyers using
product demos and needs-based selling
• Upsold accessories and extended warranties on 40%+ of all transactions,
directly boosting average bill value
• Built a loyal repeat customer base — over 30% of personal sales came from
returning customers and their referrals