Arham Mohamed

• Provided Level 1-2 technical support for hardware, software, and network-related issues.
• Installed, configured, and maintained Windows OS, applications, and peripherals.
• Troubleshot system errors, printer/network issues, and login/Outlook problems.
• Used Ticketing and remote desktop tools to assist users efficiently.
• Ensured compliance with company IT policies and performed system documentation.
• Assisted in upgrades, backups, and deployment of new IT equipment.
• Reinforce SLAs to manage end-users expectation.

• Configuring and maintaining network infrastructure components, including routers, switches, firewalls,
and access points.
• Well-versed in networking protocols, configurations, and troubleshooting, including IP addressing,
subnetting, VLANs, and routing (RIPv2, Static, BGP).
• Troubleshooting network issues and implementing solutions to ensure optimal performance and
reliability.
• Implementing and maintaining network security measures to protect against unauthorized access and
potential threats.
• Monitored network performance and conducting periodic audits to identify areas for improvement.
• Managed over 1, 000 connected devices and wireless access points across corporate offices and
branches.

• Providing IT support and troubleshooting hardware, software, and network issues
• Installing, configuring, and maintaining computer systems and software.
• Conducting user training sessions and creating IT documentation.
• Ensuring compliance with security policies and performing routine system maintenance
• Offering remote support to off-site users.
• Monitoring system performance and optimizing IT resources.
• Managing user accounts, permissions, and access controls.
• Provided end-user support for hardware, software, and network issues.
• Performing backups, data recovery, and disaster recovery procedures.
• Managed routers, switches, and access points to ensure stable connectivity.