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Arian Sherilyn  Falcon, Hostess

Arian Sherilyn Falcon

Hostess·Seazen group

Kuwait

Diploma, Office administration

Work experience

Total years of experience: 13 years, 1 months

Hostess

December 2022 - January 2023

Seazen group

Mubarak al Kabir, Kuwait

December 2022 - January 2023

*Welcoming and greeting the guest
*Directing the guest to their assigned tables
*Presenting the menu
*Taking the feedbacks
*Processing reservations via phone call or in-house applications
*Managing guest waiting list

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Senior Server

February 2019 - December 2022

Gastronomica

Hawali, Kuwait

February 2019 - December 2022

Trained in Management procedures/

Cashier Handling/

Delivery in-charge/

Requisition and Inventory in-charge/

All rounder/

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Customer Service Agent

August 2018 - December 2018

Sykes Asia Inc.

Makati City, Philippines

August 2018 - December 2018

Assisting with client’s concern/
Providing accurate and efficient resolution/
Knowledgeable about the products and services/
Promoting customer satisfaction & retention/
Records keeping (call logs & notation)

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Team Leader

February 2018 - August 2018

Firstsource Limited Solution

Manila, Philippines

February 2018 - August 2018

Directing the team to meet a specific goal/
Escalation Management/
Motivating a group of individuals to perform at their best/
Coaching and performance evaluator/
Coordinator between upper-management and team members

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Order Manager

July 2016 - January 2018

Firstsource Limited Solution

Manila, Philippines

July 2016 - January 2018

Assisting in B2B processing for high-end customers
/
Conducting meeting with the clients for progress report and updates of the service acquired/
Client Coordinator/
Ensuring that customer’s business timeline are being met/
Ensuring customer satisfaction and retention

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Transaction Service Associate

July 2012 - December 2015

Citigroup Business Process Solution

Makati City, Philippines

July 2012 - December 2015

Processing bank transaction for retail customers/
Fraud Cheque Verification/
Bank Cheque approver/
Customer Signature Verifier/
Data Entry

Company industry:
Banking
Job role:
Banking

Customer Service Representative

August 2010 - July 2012

Teletech Customer Care Management

Pasay, Philippines

August 2010 - July 2012

Assisting with client’s concern/
Providing accurate and efficient resolution/
Knowledgeable about the products and services/
Promoting customer satisfaction & retention/
Records keeping (call logs & notation)

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Cashier Cum Service Crew

March 2010 - August 2010

French Baker

Cavite City, Philippines

March 2010 - August 2010

Cashier Handling/
End of day Sales Report/
Stocks Inventory/
Welcoming and assisting customers/
Promoting daily specials

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Sales Representative

December 2009 - February 2010

BNY HIP SHOP

Cavite City, Philippines

December 2009 - February 2010

Promoting company’s product without jeopardizing its reputation

Company industry:
1374
Job role:
Beauty and Fashion

Cashier Cum Service Crew

June 2009 - November 2009

French Baker

Cavite City, Philippines

June 2009 - November 2009

Cashier Handling/
End of day Sales Report/
Stocks Inventory/
Welcoming and assisting customers/
Promoting daily specials

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Education

National College Of Science And Technology

March 2010

March 2010

Diploma, Office administration

Philippines

GPA (percentage): 93%

GPA (percentage): 93%

I attended personality development seminar.

Skills

Computer Skills
Expert
Computer Skills
Expert
Phone Etiquette
Expert
Phone Etiquette
Expert
Administrative
Expert
Administrative
Expert
Task Management
Expert
Task Management
Expert
Customer Service Oriented
Expert
Customer Service Oriented
Expert
Flexibility
Expert
Flexibility
Expert
Written and Oral Communication
Expert
Written and Oral Communication
Expert
Customer Service
Expert
Customer Service
Expert
Team Player
Expert
Team Player
Expert
Knowledgeable in Computer
Expert
Knowledgeable in Computer
Expert
Data Entry
Expert
Data Entry
Expert
Escalation Management
Intermediate
Escalation Management
Intermediate

Languages

English

Expert

Hobbies and interests

Self Care routine
cooking
Watching Movies