Hostess
Seazen group
Total years of experience :13 years, 1 Months
*Welcoming and greeting the guest
*Directing the guest to their assigned tables
*Presenting the menu
*Taking the feedbacks
*Processing reservations via phone call or in-house applications
*Managing guest waiting list
Trained in Management procedures/
Cashier Handling/
Delivery in-charge/
Requisition and Inventory in-charge/
All rounder/
Assisting with client’s concern/
Providing accurate and efficient resolution/
Knowledgeable about the products and services/
Promoting customer satisfaction & retention/
Records keeping (call logs & notation)
Directing the team to meet a specific goal/
Escalation Management/
Motivating a group of individuals to perform at their best/
Coaching and performance evaluator/
Coordinator between upper-management and team members
Assisting in B2B processing for high-end customers
/
Conducting meeting with the clients for progress report and updates of the service acquired/
Client Coordinator/
Ensuring that customer’s business timeline are being met/
Ensuring customer satisfaction and retention
Processing bank transaction for retail customers/
Fraud Cheque Verification/
Bank Cheque approver/
Customer Signature Verifier/
Data Entry
Assisting with client’s concern/
Providing accurate and efficient resolution/
Knowledgeable about the products and services/
Promoting customer satisfaction & retention/
Records keeping (call logs & notation)
Cashier Handling/
End of day Sales Report/
Stocks Inventory/
Welcoming and assisting customers/
Promoting daily specials
Promoting company’s product without jeopardizing its reputation
Cashier Handling/
End of day Sales Report/
Stocks Inventory/
Welcoming and assisting customers/
Promoting daily specials
I attended personality development seminar.