Regional Head
Cozmo Travel World Pvt Ltd
مجموع سنوات الخبرة :26 years, 1 أشهر
lost baggage and medical claims.
• Negotiating and collaborating with all the domestic and international carriers and signed contracts to claim the best incentives.
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JOB RESPONSIBILITIES:
• Effectively manage customers ticketing requirements and provide customer with various options which suits the best.
• Resolving Customer queries and ensuring travel requirements are dealt efficiently and professionally.
• Preparing invoice, refunds and credit notes and maintaining records.
• Regular follow-up with customers for sales and acquiring feedback from the clients to escalate service levels.
• Assisting clients with suitable travel packages and offering them the most competitive travel solutions.
• Identify Improvement areas and suggesting measures to maximize customer satisfaction levels.
• Handled key corporate accounts for all travel related operations encompassing reservations, service delivery and ensuring cost control.
• Handling client’s requisitions through emails and providing with timely online reservations, confirmation services promptly.
• Monitoring and coordinating daily sales activity.
• Over seeing VISA requirements… processing and ensuring timely service to clients coordinating with all the service providers and Visa consulates and keeping abreast with the latest updates.
• Expatriate Inbound Group Visa arrangements.
• Provide value added services like insurance, foreign exchange, travel guide to suit customer requirements
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•Similar to earlier company Over all branch responsibilities including licensing, marketing, instillation, revenue generation, with core competence in Visa.
• Visa process: Interacting with Consulates on case to case basis, helping and assisting the employees of corporate to understand the visa procedures, immigration rules, assisting with the documentation and update them on the Processing time. Coordinating with all the consulates in order to expedite visa under tragic requirements in time.
• Established and developed a working relationship with all the Employees, the Consulates, Corporates coordinating with all and arranging all visa requirements, taking decisions independently, meticulously planning, licensing, Office/workstation/implant set up and ensuring that all travel requirements are met to the satisfaction.
• Established myself as a reliable resource to the organization in the areas of Visa & Immigration, communicating with greater efficiency for the benefit of Company in saving and process efficiency.
• Developed process improvements to specific situations and applied management skills and established a level of trust with all the employees.
• Plan and proactively manage workload ensuring that urgent work is prioritized, deadlines are met and work is technically accurate, clear, and concise
Over all branch responsibilities including licensing, marketing, instillation, revenue generation.
• Established and developed a working relationship with all the Employees, the Consulates, Airlines, coordinating with all and arranging all travel requirements, taking decisions independently, meticulously planning, licensing, Office/workstation/implant set up and ensuring that all travel requirements are met to the satisfaction.
• Established myself as a reliable resource to the organization in the areas of Immigration, travel planning, travel coaching, communicating with greater efficiency for the benefit of Company in saving and process efficiency.
• Developed process improvements to specific situations and applied management skills and established a level of trust with all the employees.
• Plan and proactively manage workload ensuring that urgent work is prioritized, deadlines are met and work is technically accurate, clear, and concise.
• Served valued clients “Infotech Enterprises, Wipro GE, John F Welch, Shell Technology” for process of US - Business Executive Program (BEP) and UK (Business express programme)
• Understanding and enduring the Travel policy of the organization, ensuring that the employees sign the bond before traveling overseas based on the purpose and duration of stay.
• Checking on the Home trips and eligibility claims and re-imbursements on travel allowances.
• Timely communication to the Leadership team on Travel Alerts and latest Travel news. It is a continuous process of sharing of information on procedures, checklists, New requirements and timelines.
• Visa process: Interacting with Consulates on case to case basis, helping and assisting the employees of corporates to understand the visa procedures, immigration rules, assisting with the documentation and update them on the Processing time. Coordinating with all the consulates in order to expedite visa under tragic requirements in time.
• Pre counseling for visa Interviews: Counseling and coaching the employees traveling for visa interviews to various consulates, arranging for the invitation letters, covering letters and all related documents.
• Global Mobility team: Part of the Global mobility team, a Key Contributor and Value addition in PLB contract with Airlines by closely working for APAC, APEC, Americas and EMEA immigration and travel process. Expatriates FRRO visits and document updates • Hotels: Negotiation of tariff and revise group quotes in India and Abroad and ensure that all the contracts are signed in time. Handling reservations for the expats and incoming visitors. • Insurance: Helped and guided the corporate in claiming the compensation for early inbounds, delayed baggage,
Similar to earlier company Over all branch responsibilities in South India locations (Chennai, Cochi, Bangalore, Hyderabad) including licensing, marketing, instillation, revenue generation, with core competence in Visa.
• Visa process: UAE visa and Global visa, Interacting with Consulates on case to case basis, helping and assisting the employees of corporate to understand the visa procedures, immigration rules, assisting with the documentation and update them on the Processing time. Coordinating with all the consulates in order to expedite visa under tragic requirements in time.
• Holiday packages, Air Ticket assistance and developed a working relationship with all the Employees, the Consulates, Corporates coordinating with all and arranging all visa requirements, taking branch related decisions, meticulously planning, licensing, Office/workstation/implant set up and ensuring that all travel requirements are met to the satisfaction.
• Training my team as a reliable resource to the organization in the areas of Visa & Immigration, Holidays, Air Ticketing, FRRO, legalization and assiscatance. Making them communicating with greater efficiency for the benefit of Company in saving and process efficiency.
• Developed process improvements to specific situations and applied management skills and established a level of trust with all the employees.
• Plan and proactively manage workload ensuring that urgent work is prioritized, deadlines are met and work is technically accurate, clear, and concise.
• Planing for opportunity for business in other locations of South India and initiating the process for setting up an office if required
Inmobi, Onmobile” for process of US -
Develop Branch at Bangalore - Diana World Travel Improve sales - Across the Monde Implementation process team - Shell Technology for Carlson Online booking tool development for Cozmo Travel World Pvt Ltd
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courses: IATA/BSP (International Air Transport Association / Billing Settlement Plan)