Customer Service Assistant
Jashanmal National Company L.L.C (Jashanmal Group)
Total years of experience :2 years, 9 Months
Assigned in Service Centre - Appliance Division, responsible of handling customers service request, complaints,
inquiries, and other needs of customers.
• Making job cards for customer’s complaints regarding major and small domestic appliances and assigning it to the
technicians urgently if possible, to resolve the issue.
• Preparing quotations for major and small domestic appliances (MDA & SDA) units for repair.
• Opens and contributes correspondence. Moving the correspondence to correct individual or dealing with it directly
if possible.
• Act as Coordinator for MDA and SDA appliances, and monitors the units inside the workshop which are pending for
repair, ready for collections or delivery to customers place and units which are ready for delivery to outlets or dealers
(i.e. Carrefour, Lulu, AUH Coops, KM Trading, etc.)
Ariel P. Dacles
2 of 3
• Assisting my Manager or workshop In-charge with general day to day administrative duties which includes answering
incoming calls, fax and E-mail.
• Handling cash collections in the service center and responsible for cash reimbursement vouchers of the technicians
and other service center expenses.
• Compiling and filing internal and external documents copy.
• Responsible of gathering data to compile reports of service center monthly activities such as monthly revenue
collection reports, MDA monthly deliveries and installations, service request analysis reports for major and small
domestic appliances (MDA & SDA) submitted to manager on or before the deadlines.
• Maintain and update data base regularly ensuring all information is up to date and correct.
This company is active in sales and distribution of their own pharmaceutical products made by their tall
manufacturers all over the Philippines. I take the lead role in promoting and selling pharmaceutical products and
services to Clinics, Healthcare Professionals and Pharmacies or Drugstore owners.
• Activities and coverage within the assigned areas in (Region 3) Tarlac, Pampanga, Bataan and Zambales provinces of
the Philippines.
• Making weekly routing plan for every month for effective coverage to my accounts within the assigned territories.
• Responsible for the sales process from initial point of contact.
• Developing and keeping new prospect client or customers in the assigned areas.
• Generate proposals, negotiations and appointments to regular accounts and to prospect client / customer.
• Also responsible for sales and collections. Meet or exceed minimum monthly and quarterly sales target.
• Work closely with Pharmacies or Drugstore owners, clinics and Healthcare Professionals.
• Utilize relationship and effective communication with my accounts or clients to ensure that product selling and
placement schedules are met.
This company operates in sales and distribution of UNILEVER products in the whole province of Tarlac Philippines,
I take the lead role in selling Home care & Body care Unilever products and services to the Grocery stores,
Super markets, middle size stores and to Drugstore owners with in the assigned areas in the Northern part of Tarlac.
• Developing and keeping new prospect customers in the assigned areas.
• Generate proposals, negotiations and appointments to regular accounts and prospect client/customer.
• Also responsible for sales and collections. Meet or exceed minimum monthly and quarterly sales quotas.
• Work closely with the Grocery stores, Supermarkets, Middle size stores and to Drugstore owners.
• Utilize relationship and effective communication with my accounts or customers to ensure that products selling and
products booking delivery schedules are met.
• Reporting to Area Sales Manager.
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- Tarlac (Year Graduated: