IT Team Lead
Led World LLC
Total des années d'expérience :6 years, 2 Mois
• Knowledgeable in diagnosing hardware, software and system faults.
• Experienced in troubleshooting and responding effectively to technical concern of end-users via phone, email or chat.
• Able to coordinate with vendors and providers for tracking issues and resolving hardware and software faults.
• Well versed in installation, service and maintenance of CCTV, DVR, Analog and IP Phones.
• Familiar in structured cabling, data cabinet dressing as well as termination of unused network cables.
• Experienced in installing applications and system patches in accordance with company needs and procedures.
• Administering Google G-Suite for email access as well as configuration on the system.
• Able to document, log and tracks all information relating to end user concern and inquiries.
• Supporting of the newly implemented application for the company.
• Experienced in handling Active Directory user profile creation and termination.
• Capable of giving guidance and training for newly hired IT.
• Experienced in monitoring and quality tracking of company IT Assets and its warranty.
• Exposed in different servers such as Wincor TPLinux, SQL Server 2000, Windows Server 2008 and 2012.
• Knowledgeable in system and database back up on daily and monthly basis.
• Hands-on experience in administering Merchandising Management System (AS400).
• Worked closely with IT Team Members to improve troubleshooting skills and situation analysis.
• Roving IT Support for other branches.
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