Showroom Manager
Floorworld LLC
مجموع سنوات الخبرة :5 years, 9 أشهر
• Maintaining the brand image to the highest standards.
• Responsibility for display of all marketing items
• To ensure that customers are extended the highest levels of customer service at all times.
• To deal promptly with Customer complaints.
• Using CRM software (EGIZMO), assists in dealing with customer communication by email, fax and telephone, next follow-ups, keep record & update each activity on the system.
• To maximize sales opportunities.
• To produce a monthly report covering objectives set, results achieved and sales forecasts.
• Plans and monitors the storage, delivery and dispatch of orders.
• To manage and enhance the existing commercial portfolio.
• Motivating, organizing and encouraging teamwork within the workforce to ensure set productivity targets are met.
Worked in STANDARD CHARTERED BANK as a RELATIONSHIP MANAGER (NEW BUSINESS).
The core responsibilities are:
• Providing the quality services to the clients.
• Acknowledging customers promptly and treating them in a courteous manner.
• Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information.
• Contributing to the development of new products and services, based on customer feedback.
• To manage and enhance the existing commercial portfolio.
• Establish new borrowing relationships for Business Banking (SME), preparing the required credit and financial analysis as per the bank policies and procedures to enhance the bank’s market share.
• Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities
Worked in Price Solution Standard Chartered group company as a Branch New Business Executive.
The core responsibilities include:
• Putting an effort to maximize new business opportunities and deepen existing relationships, while providing quality of services to the customers.
• Enhancement of the bank’s image by providing all the necessary information to the customers regarding account opening procedures rather using miss selling approaches.
• Consistent approach and focusing towards CASA to achieve the monthly sales target.
• Customer retention efforts with personal involvement in complaint resolution and adhoc feedback from customers.
• Offering the financial solutions to the customers after the complete fact finding and need analysis
• Communicating with prospective clients to explain features and advantages of insurance policies
• Establishing and developing relations with clients, underwriter and other professional group
• Collecting premiums from policyholders
• Establishing and maintaining personal network
• Preparing reports of daily activities and results
• Performing as a liaison between clients and insurance company.
• Selling insurance to current as well as new clients in order to develop number of clients
• Collecting information of clients to decide their needs and the importance of insurance
Worked in Al-Havi Jewllers as a Customer service and sales representative the core responsibilities were there :
• Deal with customers to close the sale.
• Attend all sales enquiries
• Follow up on status of sales orders
• Handle correspondence relating to customers
• Attend and solve problems arising from sales orders
• Build the relationship with venders.
• Keeps a close eye on the international market regarding the Gold rates.
• Manage the sales related functions.
• Manage the inventory
Completed Masters in Business Administration with the Majors in Marketing from Bahria University Islamabad.