Arif Khan

Service Quality Officer at HBL

• Pakistan - Multan
• October 1991 to July 2014

Implementation of all S.Q. initiatives at branches.

• Mystery Shopper Assessments
• Service Indicators
• QMS operations
• Transaction Efficiency
• ATM up Time
• Trainings of Staff & demonstrations
• Counselling of Staff
• A new initiatives with regard to Improve Customer Service
• Customer Satisfaction Survey
• Impact Assessment Survey
• Post Transaction Survey
• Hiring and training of CROs at branches