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Arif Khan, IT Support Engineer

Arif Khan

IT Support Engineer·ABR-AL-Khayal Project Management Services

Saudi Arabia

Bachelor's degree, Information Technology

Work experience

Total years of experience: 4 years, 8 months

IT Support Engineer

January 2025 - Present

ABR-AL-Khayal Project Management Services

Riyadh, Saudi Arabia

January 2025 - Present

• Deliver on-site and remote Tier 1/2 IT support for 50+ project staff across Riyadh, Dammam, and Jeddah,
maintaining high uptime across distributed sites.
• Administer Active Directory accounts, group policies, and user permissions — managing full user lifecycle
from onboarding to off boarding.
• Manage Microsoft Server environments: applying security patches, performing regular backups, and
conducting compliance checks to meet corporate IT standards.
• Reduced user onboarding time by 30% by standardizing workstation setup procedures and creating IT
training guides for engineering teams.
• Troubleshoot LAN/WAN connectivity, VPN access, and workstation issues in fast-paced field environments,
resolving most tickets within SLA.
• Maintain accurate IT asset inventory and technical documentation for all project sites across the KSA region.

Company industry:
Construction & Building
Job role:
Information Technology

Software Engineer / IT Coordinator

June 2022 - December 2024

Assort Tech Pvt Ltd

Lahore, Pakistan

June 2022 - December 2024

• Managed internal IT systems, development servers, and deployment environments, maintaining 99%+
uptime for engineering teams.
• Installed, configured, and tested hardware and software components for client-facing projects, ensuring
smooth delivery.
• Provided remote IT support for client-side system integration and troubleshooting, resolving connectivity and
configuration issues.
• Oversaw CI/CD pipeline tooling, automated backup scheduling, and disaster recovery procedures for
development infrastructure.

Company industry:
IT Services
Job role:
Information Technology

Associate Software Engineer

October 2021 - April 2022

Midway Tech Pvt Ltd

Lahore, Pakistan

October 2021 - April 2022

• Developed software features in C# and ASP.NET MVC, improving application performance by 15% through
code optimization.
• Collaborated on SQL Server database optimization, cutting average query execution time by 30%.
• Supported IT configurations, software deployments, workstation setup, and system stability across multi
team environments.
• Produced technical documentation and supported QA/testing processes, ensuring reliable production
deployments.

Company industry:
IT Services
Job role:
Information Technology

Education

University of Management and Technology

March 2022

March 2022

Bachelor's degree, Information Technology

Pakistan

ITIL

March 2022

March 2022

High school or equivalent, Information Technology

Saudi Arabia

Skills

ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
BUSINESS CONTINUITY
Intermediate
BUSINESS CONTINUITY
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
GROUP POLICY
Intermediate
GROUP POLICY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
IT SERVICE MANAGEMENT
Intermediate
IT SERVICE MANAGEMENT
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
SERVER ADMINISTRATION
Intermediate
SERVER ADMINISTRATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Social profiles

Personal Website
Personal Website

Languages

English

Native Speaker

Urdu

Native Speaker

Arabic

Native Speaker

Training and Certifications

Certifications
CompTIA A+
Web Development Masterclass
ASP.NET Developer Bootcamp

Recommendations

Muhammad Aaqib Shahzad

Apr 2026

Apr 2026

Team LeadManager

I’ve had the privilege of working with Arif, and I can confidently say he is one of the most dedicated and detail‑oriented professionals I’ve met. His work ethic is exceptional — he approaches every task with focus, discipline, and a genuine commitment to delivering high-quality results. Arif combines strong analytical thinking with a proactive attitude, which makes him highly reliable in fast-paced and challenging environments. Whether he is managing projects, coordinating with stakeholders, or handling documentation with precision, he consistently demonstrates professionalism and a deep sense of responsibility. His ability to stay organized, communicate clearly, and maintain high standards of accuracy sets him apart. Anyone looking for a hardworking, trustworthy, and detail-driven professional would be fortunate to have Arif on their team.

Hobbies and interests

book reading . fottball

University official fottball player