Operations Manager
Kotak Mahindra Bank Ltd
Total des années d'expérience :17 years, 9 Mois
Handling account opening operations at regional processing centre
Handling retail branch banking and operations audits as per assigned quarterly audit calendar and handles branch operations
Operations Management
Managing operations & working in collaboration with teams for excelling business targets & service delivery metrics. Ensuring effective utilization of people and resources for profitable operations.
Preparing & compiling various weekly/monthly reports pertaining to process, Customer Satisfaction activities, targets & accomplishments and productivity.
Receiving routine inquiries and complaints from customers by mail, email, referrals and determining nature of concern, like address change, late or non-receipt of Credit Card Statements etc.
Addressing client queries and ensuring execution of appropriate actions to ensure seamless operations.
Providing appropriate timely response and entering relevant data into the mainframe.
Taking initiatives/projects as required & maintaining consistency of practices in sync with client/service delivery requirements.