Arjay dela Cruz, Business Analyst and Client Services Lead

Arjay dela Cruz

Business Analyst and Client Services Lead

Dicotech Infogistic

Lieu
Qatar - Doha
Éducation
Baccalauréat, Information Technology
Expérience
15 years, 1 Mois

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Expériences professionnelles

Total des années d'expérience :15 years, 1 Mois

Business Analyst and Client Services Lead à Dicotech Infogistic
  • Qatar - Doha
  • Je travaille ici depuis octobre 2016

Business Analyst Responsibilities:
- Analyze the latest eHealth Trends
- Document Emerging Business Requirements
- Generate Use Cases for the Development Team
- General Proper System Documentation

Client Services Lead responsibilities:
- Providing/coordinating user training & implementation plans for Health Facilities
- Planning & assignments of tasks for the team, monitoring of statuses & results
- Providing/coordinating post implementation support to clients
- Conducting a periodic status survey to ensure client satisfaction.
- Ensure to meet the optimum results of the key performance indicators.
- Managing the CloudClinik Client accounts.
- Ensure that all the necessary client requirements are satisfied.
- Recording and communicating in depth details and initiating Change Management, if required.
- Facilitation on Integration of third-party equipment with CloudClinik.

Client Services Lead à Dicotech-Infogisitc
  • Qatar - Doha
  • juillet 2015 à septembre 2016

As the pioneering lead of the Client Services Department, I have the responsibility of to ensure to meet the benchmarks of client expectations. The department aims to achieve these key principles:
- Ensuring excellent services to CloudClinik Clients.
- Maintaining client satisfaction by conducting regular visits
- Proactivity compiling and sharing business process changes, new regulatory requirements and additional functional/feature base enhancements.
- Implementation planning & execution for a newly acquired Health facilities
- Ensuring SLA & NDA for the clients
- Performing System Audits
- Facilitating Client-side discussions for further CloudClinik Improvement
- Monitoring system health & providing necessary IT support to Clients for smooth connectivity.
- Providing support to the Business Development Department (DIJV & Ooredoo) for Product Demos, Trial Runs and previews.

With these comes with the following tasks and responsibilities in my position as Client Services Lead:
- Providing/coordinating user training & implementation plans for Health Facilities
- Planning & assignments of tasks for the team, monitoring of statuses & results
- Providing/coordinating post implementation support to clients
- Conducting a periodic status survey to ensure client satisfaction.
- Ensure to meet the optimum results of the key performance indicators.
- Managing the CloudClinik Client accounts.
- Ensure that all the necessary client requirements are satisfied.
- Recording and communicating in depth details and initiating Change Management, if required.
- Facilitation on Integration of third-party equipment with CloudClinik.

IT Coordinator à DicoTech Infogistic
  • Qatar - Doha
  • juin 2014 à juin 2015

- Maintaining Client Relations by providing timely and efficient on-site support
- Planning and Executing easy to follow training for new users
- Conduct refresher training on users
- Identifying solutions to cater various requirements by the client.
- Promotes web application growth by identifying and outlining web application refinement to improve overall user experience
- Maintains social media accounts
- Coordinates Client Requirements to the off-site team by outlining solutions to client's concerns.
- A Consultant on Client hardware requirements.

IT Expert à Kabacan Medical Specialist Incorporated
  • Philippines
  • avril 2011 à avril 2014

- Oversee the IT-related objectives of the hospital.
- Troubleshoot computer problems as well as set up the network infrastructure of the hospital when it was time for the network modernization project.
-Drafted the requirements for the upcoming upgrade to the current system.
- Conduct system diagnostics and system maintenance to ensure smooth operations.

IT Support Technician à Doc Jenny's Medical and Children's Clinic
  • Philippines
  • avril 2009 à avril 2014

Part-Time IT Support Technician responsible for maintaining computer systems of the clinic.

Éducation

Baccalauréat, Information Technology
  • à AMA Computer College Davao
  • mars 2013

Awards: 2013 – Community Service and Outreach Award 2013 2013 – (Top 20) Finalist Ideaspace Philippines 2013, “Find My Dok” 2013 – Meritorious Award, Teknoliksik 2013, “Find My Dok” 2012 – Best Student App, SmartDEVNET HTML5 DevDay Davao, “Find My Dok” 2012 ‐ 1st Runner‐up, Philippine Cisco CCENT Netriders Final Round 2012 ‐ Top 1, Philippine Cisco CCENT Netriders First Round 2009 ‐ 2012 ‐ Dean's Lister, AMA Computer College ‐ Davao Acô€†Ÿviô€†Ÿes and Experience: 2013 – Parô€†Ÿcipant, AMA Davao Student Forum 2012 – Student Exchange program, Hiroshima Naô€†Ÿonal College of Mariô€†Ÿme Technology, Japan 2012 – Google Developers Group, Developer Challenge Parô€†Ÿcipant 2012 – Start‐up Weekend Davao, Parô€†Ÿcipant, “LearnShare” 2012 – 2013 – Board Member, Junior Cisco Network Engineers 2010 ‐ 2012 ‐ President, Junior Cisco Network Engineers 2011 ‐ 2012 ‐ Vice President, Students of AMA Acts for Development 2010 ‐ 2011 ‐ Staff Member, Science and Math Society (AMA Davao) 2011 ‐ PIO, Students of AMA Acts for Development 2011 ‐ Event Organizer, Samahan ng Mag‐aaral sa Filipino 2010 ‐ External Vice President, Junior Cisco Network Engineers

Specialties & Skills

Adobe Photoshop
English
Tech Savvy
Computer Setup
Creative Writing
Writing
Computer Proficiency
Networking (LAN/WAN)
Windows
Google Webmaster Tools
Social Media Marketer

Langues

Anglais
Expert
Tagalog
Expert

Formation et Diplômes

Basic App Making (Formation)
Institut de formation:
Power MAC Center
Date de la formation:
April 2014
Durée:
10 heures

Loisirs

  • Photography
    2nd Place in My Pawto Moment (Pet photography)