Business Intelligence Analyst
PowerSchool
Total years of experience :10 years, 3 Months
➢ Managed account-related tasks, including preparing quotes, coordinating with
cross-functional teams, creating purchase orders (POs), and updating
stakeholders.
➢ Handled legal aspects related to accounts, ensuring compliance, and addressing
any legal issues as necessary.
➢ Played a key role in the invoice processing activities, including quality checks,
internal audits support, problem identification and resolution, and knowledge
acquisition in fee operations.
➢ Managed the end-to-end creation, modeling, and maintenance of Product
Master Data across various platforms, including Excel, Salesforce, and Fresh
service, ensuring data integrity and availability for all business processes and
consuming systems, while consistently performing data analytics to drive process
improvements and maintain data quality control across North America.
➢ Developed revenue growth strategies through collaboration with the Bangalore
sales and marketing team.
➢ Responsible for automation of various manual processes by integrating platforms
such as Fresh Service, Share Point, Jira, Confluence, etc.
➢ Optimize existing data models and set up new reports and dashboards to
automate reports, providing real-time insight and trends on Excel, Power BI and
DOMO
➢ Oversaw end-to-end account management, addressing stakeholder needs and
proficiently generating invoices to meet financial requirements.
➢ Proficient in SAP system operations, responsible for drafting demand drafts,
invoices, receipts, and statements. Also managed account settlements, refunds,
and incentives calculation.
➢ Provided mentorship and guidance to the team to support their career growth
and development.
➢ Created and maintained dashboards and reports for management, handling large
datasets, and ensuring appropriate access for team members based on their
roles.
➢ Demonstrated strong organizational skills, including sorting and managing bulk
data efficiently
Coordinated inter-departmental efforts for quarterly trend analysis and CRM tool
development to enhance sales operations reporting.
➢ Managed contract compliance and daily operations, maintaining legal adherence
and overseeing dispute resolutions with meticulous documentation.
➢ Collaborated with stakeholders to implement Standard Operating Procedures
(SOPs), resolving inter-departmental issues within SLA timelines, and optimizing
financial outcomes.
➢ Adept at customer segmentation, leveraging feedback and payment history to
categorize clients into specific groups, enabling customized follow-up and
support strategies.
➢ Demonstrated success in monitoring and reporting on the effectiveness of
tailored follow-up strategies, with a focus on tracking payment trends and
ensuring high levels of customer satisfaction.
➢Skilled in Power BI report development with a strong ability to translate data
into informative reports and visuals, including KPI scorecards and dashboards
using Power BI Desktop.
➢ Managed vendor relationships, overseeing contract negotiations and
performance evaluations.
➢ Streamlined vendor selection processes, resulting in cost savings and
improved service quality.
➢ Collaborated with cros
In charge for post sales services, generating agreements, milestone payment invoices, payment collection & completion of registration formalities.
Assisting for loan services (loan documents, disbursement follow ups) & maintain healthy relation between customers, vendors & financial institutions.
Coordinating with customers and solving issues in a timely manner & successfully collecting payments, assistance on TDS payment & closure of accounts for delivery of flats to customers with inspection of property to their satisfaction.
Preparing weekly and Monthly MIS reports for review & suggest recommendations on MIS to improve reporting efficiency and accuracy.
System Used: Sales Force and Quadra
Completed 10th in Noble saint engish school Completed 12th Mohammed Ishaque PUC college Completed BBM -Mangalam School of Management & Technology