Customer Service
Dubai Bank
Total years of experience :1 years, 3 Months
Provides front-line support to callers in need of technical, informational and procedural assistance.
Answers incoming client phone calls and create requests. Validate and record client information.
Categorizes the incident and diagnose the request to determine whether the request can be resolved with the client within a reasonable timeframe or whether it requires escalation
Entering Data of all the transaction made by the customers in bank of different branches. Keeping record of all the deposit and withdrawal slips. Keeping Record of all the Memorandum of association ( MOA), article of association (AA), Tenancy contract, Security Document, Legal Documents, Approvals of committee meeting, approval of credit applications, Approval of Memorandum, Approval of facility sanction letter. Issue weekly Report. Scanning the Document on Omniscan Software, Handling Departmental queries.