Customer Service Executive (Globe
Air France/KLM
Total years of experience :2 years, 1 Months
Key Deliverables:
• Effectively taken initiative and implementing new innovative ideas.
• Effectively managed and coordinated a team of customer service representatives, ensuring efficient operations and high service standards.
• Implemented process improvements and streamlined workflows, resulting in enhanced productivity and customer satisfaction.
• Monitored and analyzed key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. Roles & Responsibilities: Customer Service Check-in Counter Management RAMP Services Arrivals Coordination Vendor Management Incident Management Adherence to Safety Regulations Staff Scheduling and Allocation Operational Coordination Performance Tracking Weight and Balance of Aircraft