Arjun T R

Diagnosed and troubleshot Windows & macOS issues including login failures, OS errors, MS Office issues, network
problems, and application errors.
Delivered end-user technical support via chat, phone, email, and in-person, resolving issues within defined SLAs.
Managed and maintained Active Directory (AD), including user account creation, password resets, and permissions.
Supported users by resolving tickets using Jira ticketing tool, documenting all interactions and delivering efficient,
customer-focused solutions.
Installed, configured, and maintained desktop/laptop systems and peripherals.
Performed Windows OS deployments using Windows Deployment Services (WDS), including PXE boot configuration and
selecting deployment images.
Supported and troubleshot printers.
Troubleshot MS Office (Word, Excel, PowerPoint) and VDI, Citrix issues.
Provided support for meeting rooms (video conference setup, projector, audio/video issues).
Handled network troubleshooting including LAN/WAN/Wi-Fi connectivity and VPN issues.
Maintained IT asset inventory and ensured timely resolution of issues with minimal downtime.
Created clear documentation of issues, resolutions, and troubleshooting steps for process improvement.

Responsibilities as a System Engineer at KATZE Technologies

Design, implement, and maintain efficient IT systems.

Provide technical support and troubleshoot hardware, software, and network issues.

Integrate and deploy Tally solutions for seamless client operations.

Ensure cybersecurity and compliance with industry standards.

Collaborate with teams and train clients on system usage.

Analyze system performance and recommend improvements.