Arkar Soe

Assistant Manager Accounts at KANBAWZA BANK.LTD

• Myanmar
• My current job since October 2011

KANBAWZA BANK LTD, Sagaing Branch (2) \[Sagaing, Myanmar\]
Position: Assistant Bank Manager (Branch In-charge) Dec 2021 to Present
Senior Banking Supervisor (ATM Department) Apr 2016 to Dec 2021
Responsibilities:
• Assisted branch manager in daily administration which includes 30+ staff management, customer services and assisting with completion of documents and reports.
• Led shifts of cashiers, tellers, and other banking personnel in the absence of the branch manager.
• Oversaw daily banking operations, including cash handling, account management, and transaction processing, to ensure accuracy, compliance, and adherence to regulatory standards.
• Built and maintained strong relationships with customers, addressing their banking needs, resolving issues, and ensuring high levels of satisfaction.
• Assessed and reviewed loan and credit applications and collateral and made recommendations.
• Evaluated employee performance, provided constructive feedback, and implemented performance improvement plans as needed to drive productivity and meet organizational goals.
• Supported customers in their transactional related queries, bank saving, cash management and online banking systems’ setup.
• Handled vault teller in charge of overall cash in the branch.
• Supervised the installation, repairing of ATM machines and ensured 24/7 fully functional.
• Led ATM replenishment and maintenance.
• Reviewed daily transactions, reports, bank statements and record keeping.
• Managed payroll and benefits for bank employees, including solving any related problems.


KANBAWZA BANK LTD, Mandalay Branch (2) \[Mandalay, Myanmar\]
Position: Assistant Supervisor (ATM Department) Oct 2011 to Mar 2016
Responsibilities:
• Supervised the field installation, servicing, repairing, and maintaining of ATMs on specific locations.
• Assisted with technical fixes including software, hardware and any other technical issues pretends with all ATMs.
• Replenished ATMs with cash as required and performed routine maintenance on ATM's -replaced ribbons and receipt paper.
• Performed troubleshooting and diagnosis PC Hardware/Software problem at residential and commercial customer.
• Complied with ATMs safety procedures including use of required safety equipment and identified unsafe practices or conditioned faults and resolved equipment issues.
• Assisted the manager and supervisor in daily administration of staff and customer management, financial arrangement, etc.
• Liaised with customers for daily cash transaction, bank account set up and solving bank related issues.
• Cooperated with branch team for sending, completion, scanning and keeping documents.
• Ensured documents and files are properly kept and updated.