Arlind Jani

Ran the quarterly SFDR Annex V/PAI regulatory reporting cycle and prepared institutional reports for pension-fund clients. Supported onboarding of MDB clients including entity verification, beneficial ownership documentation, and sanctions/PEP/adverse media screening. Served as ESG Incident Officer — owned assessments end-to-end and conducted adverse media checks via RepRisk. Applied IFC and EBRD performance standards in client screening and risk monitoring. Built a macro-driven DDQ tool in Excel/VBA to automate data validation and reduce manual error risk. Prepared GHG portfolio trend analysis (Scopes 1-3) and Net Zero sector benchmarks for the Sustainability Committee.

Managed a high-volume portfolio of 800+ microfinance clients (consumer & SME), prioritising cases by delinquency aging and risk profile. Diagnosed delinquency drivers through account analysis and negotiated policy-compliant restructuring plans. Coordinated with Credit Risk and Legal on escalations, preparing complete case documentation for restructures, settlements, and legal action. Led team operations including scheduling, target setting, coaching, and weekly performance reporting to management.

Led Albanian and international tour groups across city and regional tours. Planned end-to-end itineraries including logistics, ticketing, and partner coordination. Ensured group safety and high service quality through briefings and calm issue resolution under pressure.

Managed a portfolio of customer and supplier accounts, handling renewals and day-to-day relationship management. Coordinated orders, deliveries, and stock with suppliers. Verified invoices, tracked disbursements, and reconciled financial discrepancies with Finance. Produced weekly dashboards on sales, returns, and complaints to support management decisions.

Led a 20+ person sales and cash team across daily store operations. Owned cash office procedures including till reconciliation, safe counts, bank deposits, and variance investigations. Handled staff scheduling, onboarding, training, and performance follow-ups. Managed inventory cycles including delivery intake, stock organisation, and cycle counts.