Receptionist / Owners Assistant
The Urbanion Wellness Center
Total years of experience :8 years, 7 Months
Handles reception, telephone calls and inquiry for the wellness centers services and prices
Assist the owner on the day to day operations of the wellness center
Manages the operation and staff in the absence of the owner
Do secretarial jobs given by the owner
Handles email
Handles cash and credit card transactions
Resolve customer complaint
Handles reports and sales for each day making sure that its correct and sent to owner.
Handles end of the month report and transactions, ensuring its correct and check for each therapists commission
Prepares salary form and sent to owner to check
Observe and enact workplace safety standards, assist with monitoring and record keeping of store sales, costs, payroll
Keep and scanned each day report and finalized it every end of the month.
Do the regular inventory and place orders as required
Practice exceptional customer service and makes sure all staff employees follows the same
Communicate regularly and efficiently with the owner with regards on all operational aspects
Do other operational and managerial duties assigned by the owner
September 2008- June 2010
Front Office Supervisor in charge in Club Lounge
Sheraton Hotel
Manama, Bahrain
➢ Responsible for ensuring smooth and efficient running of day to day operation on the Club floor. Maximizing guest satisfaction through improving, developing and maintaining Club Floor standards.
➢ Supervise all Front office operations at the Club reception desk, making sure that check-in as well as check out procedures is implemented.
➢ Responsible for implementing Club policies and procedures along with other departments.
➢ Assisting guest with various inquiries and provides them with secretarial work if needed, checking in and out of the Club level guests as well as cashiering procedures.
➢ Setting up and maintaining a high level of personal service and guest recognition, with particular attention to VIP's and amenities.
➢ Entertaining Club Floor guests and maintaining good relations with them.
➢ Prepares and pre-arranged all Club floor guest special amenities, ensures pre-registration procedures are prepared, reviews all blocked rooms and allocated rooms according to the guest's special request and length of stay.
➢ Ensures that all complaints and requests are followed up and well handled.
➢ Checking all the necessary stationery and other supplies needed for the Club Lounge on a weekly basis, i.e. key pouches, letter heads, printer and photocopy machine inks, lamination.
➢ Handles the telephone according to the standards and being aware with the audio visual equipment.
➢ Carries out reasonable responsibilities assigned by any member of the management team.
➢ Training of new staff according to standards, cooperating with all staff in the Club Floor and other related departments.
➢ Supervised the butlers and responsible in making their weekly schedules, ensures that their duties and responsibilities are performed, annually doing their performance management process.
Responsible for ensuring smooth and efficient running of day to day operation on the Club floor. Maximizing guest satisfaction through improving, developing and maintaining Club Floor standards.
Supervise all Front office operations at the Club reception desk, making sure that check-in as well as check out procedures is implemented.
Responsible for implementing Club policies and procedures along with other departments.
Assisting guest with various inquiries and provides them with secretarial work if needed, checking in and out of the Club level guests as well as cashiering procedures.
Setting up and maintaining a high level of personal service and guest recognition, with particular attention to VIP’s and amenities.
Entertaining Club Floor guests and maintaining good relations with them.
Prepares and pre-arranged all Club floor guest special amenities, ensures pre-registration procedures are prepared, reviews all blocked rooms and allocated rooms according to the guest’s special request and length of stay.
Ensures that all complaints and requests are followed up and well handled.
Checking all the necessary stationery and other supplies needed for the Club Lounge on a weekly basis, i.e. key pouches, letter heads, printer and photocopy machine inks, lamination.
Handles the telephone according to the standards and being aware with the audio visual equipment.
Carries out reasonable responsibilities assigned by any member of the management team.
Training of new staff according to standards, cooperating with all staff in the Club Floor and other related departments.
Supervised the butlers and responsible in making their weekly schedules, ensures that their duties and responsibilities are performed, annually doing their performance management process.
December 2003-January 2006
Guest Service Agent
Sheraton Hotel
Manama, Bahrain
➢ Checking in and out of all guests according to the standard.
➢ Handles telephone calls according to the standards.
➢ Actively promote Starwood Preferred Guest program.
➢ Handles cash, city ledger payments and currency exchange
➢ Handles reservations, blocking of arrival rooms according to special requests and preferences of all the arriving guests.
➢ Ensures that the special requests, inquiries and complaints of the guests are handled and solved.
➢ Coordinates with other department for needs and further assistance of our
guests.
➢ Revised the folios of in-house guests on daily basis to ensure that rates posted are correct.
➢ Maintains a high level of personal service.
➢ Keeping guest history updated in order to facilitate easy and faster check-in and check-out procedure for repeat guests.
➢ Maintains good relations with all the guests.
➢ Being aware of all the Starwood programs.
➢ Ensures that the next shifts are properly informed for follow ups and special requests of all the guests.
➢ Maintains a high level of product knowledge.
Bachelor in Hotel and Restaurant Management Polytechnic University of the Philippines Sta. Mesa, Manila 1998-2002