Arman Hossain

• Analyzed 180-400+ daily shipment records using ERP data to track delivery performance, RTO rates (5-12%), and opera
-tional efficiency
• Developed and automated MIS reports in Excel (Pivot Tables, VLOOKUP), improving reporting efficiency by 30-40%
• Identified delivery performance gaps through trend analysis, contributing to a 10-15% improvement in on-time deliveries
• Built monthly performance dashboards combining operational and financial data, ensuring reporting accuracy with

• Managed high-volume ERP datasets handling 600-2000+ daily shipments for tracking, planning, and workflow monitoring
across hub operations
• Aligned data-driven task allocation for 20-30 riders along with 3-4 junior staff using workload and performance insights
• Built and maintained Excel MIS dashboards (Pivot Tables, XLOOKUP) to track SLA, TAT, backlog, and dispatch performance
• Improved dispatch accuracy by 15% through data validation, error tracking, and reporting optimization
• Monitored and reported SLA adherence (85-95%) and delay trends, analyzing rider productivity, payout data, and delivery
performance

• Managed daily hub operations handling 150-300+ shipments including receiving, dispatch, and sorting processes.
• Monitored delivery performance and ensured timely movement of consignments within assigned service area.
• Maintained operational records and supported structured tracking for last-mile delivery execution.