Technical Support
ADVANCE TECHNOLOGY CONSULTANCY
Total des années d'expérience :0 years, 0 Mois
for Global Medical Solutions and Global Medical Supply Chain
YAS Holding Health Care subsidiaries (Outsource)
IT professional having 20 years’ experience in providing technical assistance to computer system users as a service desk second level support engineer, with vast background in computer support services where in the key role is to maintain and manage IT infrastructure of the organization both hardware and software. Provide technical assistance to computer system users, answer questions and resolve computer problems for clients in person, via telephone or from remote location using remote software tools. Also provide assistance concerning the use of computer hardware and software, word processing, electronic mail, video conference call, enterprise mobility management, ERP Oracle, networking and operating systems.in a domain environment.
all user interactions and record all relevant details using KAEFER IT Workplace Systems, support KAEFER Middle East that includes, Saudi Arabia, Qatar, Oman and UAE. Via Phone, electronically mail and MS Office Communicator software.
•Categorize and prioritize the incident / service request.
•Provide 1st line Support and diagnosis for Middle East Regions (Saudi, Qatar and Oman).
•Provide1st and 2nd line administration Support for UAE region using Windows 7 Professional, Microsoft Office
functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, printers, plotters, LAN connection, Wi-Fi router, remote system and email connection
•Provide second level support and administration of more than 500 end users using MS Windows 2000/XP/VISTA workstation operating system and client application
•Provide on-call and on-site support
•Provide first line investigation and diagnosis for incidents
•Resolves and closes incidents and service request according to service level agreement with the user’s
•Escalates unresolved incidents and service request as per
more than 1, 500 employees of LTII-SA using windows NT 4.0/2000 workstation operating system and client application
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