Manager Analytics
Etihad Airways
Total des années d'expérience :12 years, 7 Mois
Leveraging advanced analytical skills to analyze and visualize Etihad’s enterprise data.
▪ Managed analysis for measuring incremental revenue for over 20 major marketing campaigns where I gave predictive recommendations for future campaigns;
▪ Mining the TripAdvisor, Twitter and other social media data to perform Natural Language Processing (NLP) to analyze the guest satisfaction and Net Promoter Score (NPS);
▪ Leading the incentive payments where I saved more than 1m USD in the 2019 year;
▪ Executed complex recurring or ad-hoc analyses utilizing Etihad’s wider analytical toolkit (Python, R, SAP Hana) proactively looking for further insights and root cause;
▪ Summarized/visualized (Power BI) and presented results to the key stakeholders;
▪ Developed tutorials for existing reports and automated several crucial reports;
Natural Language Processing (NLP)
Latent Semantic Analysis (LSA)
Latent Dirichlet Allocation (LDA)
Term Frequency-Inverse Document Frequency (TF-IDF)
Occupational Information Network (O*NET)
Factor Analysis (FA)
Non-negative Matrix Factorization (NMF)
Principal Component Analysis (PCA)
Python (Libraries: Beautiful Soap, Regular Expression, Pandas, Numpy, Sklearn, Matplotlib, nltk, scipy)
Course CIS501 - Data Mining: Finding the Data and Models that Create Value.
▪ Assisted students in their active learning experience.
▪ Enhanced students understanding of topics such as data mining and machine learning.
▪ Worked with students on an individual or group basis.
▪ Assessed students progress and giving feedback.
▪ Developed various reports and forecasts through Microsoft SQL tools to get insights from the data.
▪ Provided support to all employees when they encounter problems with Verpex banking application.
▪ Learned banking processes for both private and public sectors.
▪ Completed several major projects that were developed and implemented in the bank.
▪ Mentored new employees.
Database Course - Database Design and Programming with SQL
▪ Assisted students in their active learning experience.
▪ Enhanced student`s understanding of Database Design and Programming with SQL.
▪ Assessed students progress and giving feedback.
▪ Influenced students to be meta-cognitive.
Knowledge gained: Databases, IT consulting, e-business and m-business, information systems for decision making, Computer Networks, Computer (Cyber) law, Analysis and Design of Information Systems, Case Study (Project for the user)
Same duties as in Software Development Engineer job at First Bank + development of applications for the employees in the bank.
Activities: IEEE Xplore Digital Library Training, Leadership for a Data-Driven Economy Conference, COP21 Presentation, more than 100 seminars attended. Courses finished: Academic Writing for Research, Information Security, Machine Learning, Multimodal Data Mining, Strategic Requirements Engineering, Teaching at a University Level, Techniques in Data Science, Technology Strategy.
Activities and Societies: Business skills training, Completed a course of Business analysis, various presentations at the university, etc. Honours and Award "19th December”.
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