Store Manager
Reliance Retail LTD
مجموع سنوات الخبرة :14 years, 2 أشهر
Retail Store operation, Customer service, Staff management, P &l, Srink control, Ordering, Cost control, PI management, Sale..
Teacher's Handling, Students Handling, Marketing strategy..
Apr’16-Till the date: Cafe Coffee Day, Kolkata, Indian, as Cafe Manager
• Overseeing stores management including day-to-day activities like receipts, storage, issues and disposition as well as management of supply chain
• Working towards maintaining optimum inventory levels in the warehouse in order to cut down on wastage and pilferage of inventory items
• Evaluating the work performance of personnel assigned to store, maintaining clean & safe environment
• Monitoring the stock levels of consumables/ stocks at warehouses/ stores & ensuring timely procurement and replenishment of stocks
• Verifying stock to ensure that the physical count of inventory tallies with balance reflected in stores ledger and checking the adequacy of internal control system
• Ensuring quality and budget objectives are met as per organizational guidelines
• Ascertaining & ensuring smooth operations (dining room, floor, etc.) in all departments of hotel / resort core areas for optimum revenue generation
• Ensuring quick response to guest complaints for guest service recovery
• Taking care of guest satisfaction by closely interacting with guests to understand their requirements & customizing products & services to their needs; training and motivating the front line staff to deliver 100% guest satisfaction
Apr’12-Apr’16: Costa Coffee, under Jawad International Project, Muscat, Oman as Assistant Store Manager
• Overseeing stores management including day-to-day activities like receipts, storage, issues and disposition as well as management of supply chain
• Working towards maintaining optimum inventory levels in the warehouse in order to cut down on wastage and pilferage of inventory items
• Evaluating the work performance of personnel assigned to store, maintaining clean & safe environment
• Monitoring the stock levels of consumables/ stocks at warehouses/ stores & ensuring timely procurement and replenishment of stocks
• Verifying stock to ensure that the physical count of inventory tallies with balance reflected in stores ledger and checking the adequacy of internal control system
• Ensuring quality and budget objectives are met as per organizational guidelines
• Ascertaining & ensuring smooth operations (dining room, floor, etc.) in all departments of hotel / resort core areas for optimum revenue generation
• Ensuring quick response to guest complaints for guest service recovery
• Taking care of guest satisfaction by closely interacting with guests to understand their requirements & customizing products & services to their needs; training and motivating the front line staff to deliver 100% guest satisfaction
Nov’09-May’10: Hotel Water Front Shaw, Lavasa, Maharashtra as Steward
I have completed 3years degree from vidyasagar University...