Customer Service Associate
Majid Al Futtaim
Total years of experience :8 years, 1 Months
Listening to customers’ questions and concerns and provide answers.
• Providing information about products and services
• Taking orders, calculate charges, and process billing or payments
• Reviewing customer accounts and make changes, if necessary
• Handling returns or complaints
• Recording details of customer contacts and actions taken
• Referring customers to supervisors or more experienced employees
• Developing and actualized customer service initiatives to decrease wait times.
• Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Providing primary customer support to internal and external customers.
• Answered phone calls from customers professionally and responding to customer inquiries and complaints.
• Researched required information using available resources.
• Handled and resolved customer complaints regarding product sales to customer service problems.
• Presented clients with information organization’s services.
• Processed forms, orders, and applications requested by the customers.
• Identified, escalating priority issues and reporting to the high-level management.
• Routed inbound calls to the appropriate resources.
• Followed up with complicated customer calls where required.
• Completed call notes and call reports as necessary and updated them in the CRM.
• Obtained and evaluated all relevant data to handle complaints and inquiries.
• Recorded details of comments, inquiries, complaints, and actions taken.
• Selling value propositions to customers.
• Managing all aspects of lead generation.
• Dealing with a broad range of customers.
• Developing sales tools.
• Remote selling by telephone or email.
• Arranging for the repair of any faulty goods that have been sold.
• Taking orders for products or services and then filling in the necessary paperwork.
• Tracking competitors’ goods, prices and sales.
• Doing everything possible to get to know the customers better.
• Ensuring a quick turnaround of enquiries and the delivery of services.
• Maintaining clear records of all sales activities.
• Gathering as much positive information as possible about the goods being sold.
• Cold calling prospective clients.
• Training clients in how to use products.
• Answering customer questions professionally.
Strategic human resource management
BBA (Hons) Business Administration (Marketing)
