SUBJECT MATTER EXPERT MANAGER
HSBC INDIA — KOLKATA
مجموع سنوات الخبرة :13 years, 6 أشهر
Elevated to Subject Matter Expert (Manager) within the Client Management Group, focusing on Client Onboarding. Ensured delivery on Key Risk Indicators (KRIs) including TurnaroundTime (TAT), Service Level Agreement (SLA) compliance, and pipeline health. Demonstrated comprehensive knowledge of end to end onboarding processes, providing expert guidance to team members. Facilitated rapid integration of procedural changes, maintaining process
(STRATEGIC ACCOUNTS) GENPACT — KOLKATA 2016 — 2017 Ensure Cash posting is done accurately. Auditing of the posting done on a daily basis. Posting Wire / Credit Card Payments in SAP Tool. Ensure Cash posting is doneaccurately. Sending out monthly statement to all our customers providing them information about the invoice due for the month and asking for payment information.
MORGAN STANLEY — MUMBAI Spearheaded dual roles in Client Data Management and Data Quality Analysis ensuring stringent data integrity and secure dissemination to authorized parties. Orchestrated seamless integration of client technology products and reporting systemsinto the Entitlements framework, maintaining uniform security and account structures.Strategically prioritized account entitlements to align with Business Unit objectives. Orchestrated seamless integration of client technology products and reporting systemsinto the Entitlements framework, maintaining uniform security and account structures.Strategically prioritized account entitlements to align with Business Unit objectives. Championed process enhancements to bring consistency within prime brokerage reference data, advocating for continuous monitoring mechanisms. Executed meticulous validation and reconciliation of reference data fields, implementing corrective measures for identified discrepancies. Fostered collaborative partnerships with business and technology stakeholders to expedite project deliverables and reinforce operational understanding. Investigated and established new reference data fields, collaborating with product managers to create and populate relevant repositories for client benefit. Delivered Senior Management with critical Metrics and Risk Dashboards, facilitating informed decision-making forthe Global Team.
Executed meticulous auditing of US equity brokerage invoices as a Junior Analyst inAccounts Payable. Streamlined report generation for enhanced invoice processing efficiency. Facilitated knowledge transfer by training a new team member in equity invoice processing. Recognized for outstanding performance with the Best Employee award for August 2007.
Spearheaded media information management, encompassing compilation, validation, and categorization to streamline communications. Acted as a pivotal liaison formedia inquiries, delivering timely updates and addressing queries with precision. Executedeffective distribution of organizational news to media outlets through meticulous mailing campaigns