Arshad Shareef

Technical Support Engineer at Al Husam General Contracting Saudi Arabia

• Saudi Arabia - Riyadh
• My current job since December 2015

CAREER OBJECTIVE:
A Challenging career as a System/Network Administrator with the prestigious company where there are opportunities for leadership and growth. The quest to work in the real professional atmosphere that enables to cope up with emerging as well as latest technology and scope for widening the spectrum of my knowledge.

PROFESSIONAL SUMMARY:

Possess about Four-year of experience In IT Industry.
Exposed in Hardware and Network Engineering with assembling modem
Configuration, internet settings, LAN, Windows 2003, 2008 & 2012 server TCP/IP, configuration. Troubleshooting and installation of all operating System and Application packages.
 Experience in configuring, administering Windows Server, Active Directory, DNS, DHCP, IIS web server & Windows XP/vista
Quick to learn and adapt new technologies.

WORK EXPERIENCE:-
Career Profile:
Working as an IT Support Engineer in Al-Husam General Contracting Saudi Arabia at Riyadh since December 2015 to Till Date.

Job Responsibilities:

Provides day-to-day technical support for network infrastructure and desktop systems software and hardware to ensure optimum operational efficiency
Installs configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment of corporate.
Provides second level procedural advice to users on technical issues and performs preventive maintenance, either over the phone or in person for all the remote locations (corporate offices) as and when needed
Utilizes soft skills and troubleshooting skills to resolve customer/business issues and questions in a timely and efficient manner
Handles and facilitates various network designs, cabling, and implementation
Identifies configuration details for users/service needs, such as Network Switching, Desktop/Laptop etc.
Prioritizes and escalates (third level) support incidents and requests based on business impact and documented guidelines
Assigns third level issues to assigned internal teams and/or vendors and liaises with senior support teams and/or vendors regarding the progress of their action on assigned problems
Ensures technical queries not progressing are escalated to seniors according to established procedures to ensure resolution in a timely manner
Adheres to a maintenance of software upgrade schedules (e.g. running patches) for individual desktops at the corporate offices.
Advises and trains users to prevent repeated problems
Documents, tracks and monitors user/business incidents in ticketing system to ensure a timely resolution
Assists in managing the spares inventory of IT infrastructure like the printer, printer toners, desktops, cables etc. across all the locations corporate offices.
Loads the operating system on PCs in accordance with company policy.
Ensures equipment required for recovery is in place
Follows recovery procedures in case of unexpected circumstances affecting normal operations.
Responsible for monitoring and solving problems relating to ADS/DNS and group policy etc.
Design and implementation of LAN, configuring TCP/IP.

Configuring DHCP server and DHCP clients, Installing various types of Software’s packages.

Active Directory User accounts maintenance, managing resources with Security strategies using Groups, Managing Group Policies.

Updating Servers with latest service packs and hotfix.

Centralize deployment of applications using Group Policies.

Managing and Configuring Windows 2012 Servers for their respective Servers.

Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems.
Installation and configuration of Network Printers.
Traveling to client sites to help with installs, deployment, and troubleshooting.
Speaking with customers via email and phone for initial requirement capture.