Arshad Fadhil

Lead generation, opportunity qualification, requirement gathering and solution mapping
Presales activities - vendor qualification, solution presentations, demos, coordination
Vendor negotiation, proposal preparation and submission, follow ups, customer negotiation, closing
Team allocation for projects and process management
Customer management, following up on invoicing, additional services
Upselling, cross-selling of solutions
Customer relationship enhancement
Customer servicing and customer pipeline enhancing
Multi-tasking on multiple projects
Multi solution pipeline management
Solution research, evaluation and inclusion in portfolio
Vendor relationship management, coordination and negotiation
Coordinate vendor and internal promotions, campaigns and events
Analyze market trends, requirements and opportunities
Self-enablement and staff enablement for presales
RFQ response building, Bond preparation, submission and closing
Study and analyze competitor solutions for product positioning
Service quoting to customers eg. Resource augmentation, support services

Product lines
RetailPro Retail Management Solution, QlikView Business Discovery (BI), Kony Multichannel Mobility Platform & Vertical Apps, ManERP, Oracle Solutions, PlanOn Real-Estate and Facilities Management Solution, Intellvisions Immersive Customer Experience solutions - Queue Management, Digital Signage, Customer Feedback,

Second line of IT support to customers; analyse customer complaints related to WiMAX
equipment, routers/access-points/switches/voice-gateways, mail servers, IIS Servers and
customer PC/Laptop etc.
• Troubleshoot on Customer Premises Equipment through remote management (NMS,
Remote Desktop, Team Viewer, Telnet etc) and/or instructions over the phone/email
• Customer Operating System (Windows 2000, ME, XP, 7, Fedora, Ubuntu, etc) installation,
application software support, antivirus installation and configuration, driver installation
etc.
• Attend to raised Fault Tickets within the stipulated time frames and ensure solutions are
provided.
• Liaise and coordinate with other departments/teams in testing and providing total
enterprise communication solutions (L2 VPN, L3 VPN, Leased Lines, Voice Gateways
etc)
• Assigning customer site support visits and coordinating with the visiting team
• Assign, modify and deactivate customers on the NMS and Cisco Authentication Server /
BroadHop Server
• Configure and troubleshoot Alvarion/Grandstream/Linksys Voice-Gateways, update
firmware and configuration files, dial plans, DNs and passwords, codec etc
• Visit high net worth or special corporate customers to personally attend to their network
issues
• Administer ZeroShell firewall for LAN connectivity, FTP and TFTP Servers for updating
configuration files and bandwidth testing
• Maintain IP DSLAM/ADSL services
• Check and release blocked IPs on spam databases and update Core Network and relevant
client, and manually maintain Static IP database
• Conducting tests on the network and bringing issues to the notice of the relevant
departments
• Provide special corporate customers with bandwidth reports and packet breakdowns when
requested, in collaboration with the Core Network
• Provide reports on status, issues and proposed improvements
• Train and brief technical teams, interns and new staff as and when requested