Artem Goncharov

Vendor contacts and contracts management
Planning and coordination of internal IT operations and projects, as well as services and
projects for companys clients
IT budget planning and coordination
Coordination with building management and its IT-dept
Network Infrastructure management
UEM/MDM Management
Technical support of offices in Dubai and Europe, remote workers, clients and cloud
infrastructure
Windows and Mac system administration

IT department management (on-site system administrator)
Vendor contacts and contracts management
Planning and coordination of internal IT operations and projects
Network Infrastructure management
Technical support of main office and warehouse in Dubai, remote support of warehouse in
Japan datacenter nodes, and cloud infrastructure
Windows and Linux system administration.
Developers support, automatization of web-application new releases, administration and
backup & restore of MS SQL Databases.
Achievements:
Transfer of infrastructure from Etisalat Datacenter to local cloud provider, established the
network association between datacenter, cloud provider, warehouse, and Japan branch.
Mail services are transferred to Google Mail for Business.
Asterisk IP PBX is deployed instead of Avaya PBX to achieve more flexible, less expensive,
and fault tolerant phone network.
Restored a failover cluster in datacenter (WS Failover Clustering, Cluster Shared Volumes,
Storage Pools (3x HP P2000-g3)
Centralized antivirus protection is deployed, with management panel in within cloud network.
Developed and implemented an automated app for safe RDP connection via SSH tunnel for
remote employees in countries with national firewall (Uzbekistan, China).
Implemented more stable and flexible Veeam Backup and Replication 10 system, instead of
outdated Acronis Backup Server
DI
Technologies used:
• Cisco, HP routing and switching, Netgear switches, Ubiquity Edge Switches.
• Aruba Wireless networks
• Kerio Control, Microsoft ISA
• Windows Server 2003, 2008, 2012 r2, 2019
• Microsoft HyperV (Virtualization)
• Avaya PBX, Asterisk (VoIP)
• Acronis True Image & Universal Restore
• Veeam Backup and Replication 10
• Google Mail for Business, MDaemon

• IT department management (on-site system administrator, remote system administrator and
ERP developer)
• Selection and interviewing of new IT department employees
• Technical support of operation offices and hotels (Al Khalidiah Resort, Royal Hotel Sharjah)
• Web-design (corporate website, excursion guides portal)
• Hardware & Software procurement
• Vendor & Contract management Microsoft 2008, 2012

• IT department management (2 on-site sysadmins, 1 VOIP administrator, 1 remote system
administrator, 3 ERP Developers)
• Selection and interviewing of new IT department employees
• Development and deployment of IT infrastructure solutions for outsource clients
• Hardware & Software procurements
• Vendor & Contract management

• IT Support
• CCTV network support
• ERP administration
• Vendor & Contract management

• IT Support
• Dirstribuition of drivers schedule
• Fuel control
• Hardware & Software procurements
• Events technical support

• IT Support
• Hardware & Software procurements
• ERP administration and support
• 24x7 Taxi call-center support

• Maintenance of computer and office equipment.
• Creation and maintenance of network infrastructure.
• Taking pictures and videos of events.
• Keeping a news column on the college website.