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Artemiy Bulatov, Chief Operating Officer

Artemiy Bulatov

Chief Operating Officer·Butler property management

United Arab Emirates

Master's degree, Banking And Finance

Work experience

Total years of experience: 15 years, 3 months

Chief Operating Officer

January 2022 - January 2025

Butler property management

Denpasar, Indonesia

January 2022 - January 2025

• Oversaw full-cycle property management for villas and apartment complexes.
• Recruited, trained, and managed multidisciplinary teams: engineers, cleaners,
drivers, receptionists.
• Established cleaning and service standards; monitored maintenance and guest issue
resolution.
• Generated financial reports; managed guest relations and vendor contracts.
• Organized events and implemented hospitality enhancements.
Company industry:
Facilities & Property Management

Deputy Chief Operating Officer for Service

September 2021 - April 2022

LLC "Vysota-Service", Moscow

Moscow, Russian Federation

September 2021 - April 2022

Organized the concierge/administrator department in premium residential complexes for a property management company. Tasks included team recruitment (26 members), training, standard creation, workspace preparation, standards enforcement, schedule creation, service level improvement, and partner search.
Company industry:
Facilities & Property Management
Job role:
Construction and Building

Deputy COO for Services

January 2020 - January 2022

Vysota-Service

Moscow, Russian Federation

January 2020 - January 2022

• Built and managed concierge/admin teams in premium residential buildings.
• Hired and trained 26 staff, developed SOPs, scheduled teams, and optimized service
operations.
• Sourced and onboarded service providers; improved resident satisfaction.
Company industry:
Facilities & Property Management

CEO, co-founder

September 2019 - September 2021

LLC "Merchclub", Moscow

Moscow, Russian Federation

September 2019 - September 2021

Responsible for establishing a business from ideation to sales initiation, including product manufacturing, marketing, staff recruitment, website creation and launch, supplier sourcing, logistics organization, quality control of manufactured products, customer communication, competitive analysis, financial planning, and more.
Company industry:
Retail & Wholesale
Job role:
Sales

Co-founder & CEO

January 2018 - January 2020

Merchclub

Moscow, Russian Federation

January 2018 - January 2020

• Launched retail startup from idea to full e-commerce and production operation.
• Managed brand development, supply chain, customer service, team leadership, and
financials.
Company industry:
Retail & Wholesale

Concierge, Butler, Bellman, Coordinator HK department

September 2014 - August 2019

Four seasons hotel Moscow

Moscow, Russian Federation

September 2014 - August 2019

Duties include servicing hotel guests, working with VIP guests, booking tickets, purchasing exclusive items, organizing transfers, making restaurant reservations, organizing tours, and more. Fulfilling any guest requests.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Butler & Concierge

January 2013 - January 2018

Four Seasons Hotel Moscow

Moscow, Russian Federation

January 2013 - January 2018

• Served high-profile VIP clients: personal concierge duties, booking, logistics, luxury
requests.
• Executed confidential tasks across travel, leisure, and special arrangements.
Company industry:
Hospitality & Accomodation

CEO, co-founder

October 2012 - September 2014

LLC "Wear", Moscow

Moscow, Russian Federation

October 2012 - September 2014

esponsible for the establishment and operation of the company from scratch; recruiting and managing staff; brand development (core concept, style, brand book, promotion channels, advertising campaign ideas, creating videos, etc.); creating and monitoring advertising campaigns; assigning tasks to programmers for SEO and promotion; creating advertising mailings; organizing production; securing investors; managing sales; creating an online store; developing a marketing strategy; acquiring initial customers; market analysis; business plan development; sales volume planning, monitoring accounts receivable; building regional sales; task execution control; setting goals, tasks, and planning; negotiating with product suppliers, and more.
Company industry:
Retail & Wholesale
Job role:
Sales

Co-founder, CEO & Creative Director

October 2012 - January 2013

WEAR

Moscow, Russian Federation

October 2012 - January 2013

• Developed brand identity, led e-commerce, marketing, and product development.
• Built sales and logistics operations; secured investment and scaled online sales.
Company industry:
Retail & Wholesale

General Manager

December 2010 - October 2012

Cascade-AB

Moscow, Russian Federation

December 2010 - October 2012

• Ran all aspects of LED product company: sourcing, certifications, marketing, and
logistics.
• Achieved revenue exceeding $500, 000 through streamlined commercial strategy.
Company industry:
Retail & Wholesale

Co-owner & Sales Director

January 2009 - January 2010

Topsider’s Store

Moscow, Russian Federation

January 2009 - January 2010

• Launched and scaled online store; managed imports, suppliers, and digital
marketing.
• Exited business successfully after reaching sales targets.
Company industry:
Retail & Wholesale

Assistant Manager

April 2009 - September 2009

Cliffside Beach Club

Nantucket, United States

April 2009 - September 2009

• Handled guest services and events in boutique 5-star hotel with small team.
Company industry:
Hospitality & Accomodation

Education

Russian State Agrarian University – Moscow Agricultural Academy Named After K.a. Timiryazev

July 2013

July 2013

Master's degree, Banking And Finance

Russian Federation

GPA (point): 5 out of 5

GPA (point): 5 out of 5

Honors Degree at Moscow Bank College. Bank management. Bachelor, University of Hohenheim, Stuttgart, Germany. Agricultural Economy, Economist

Russian State Agrarian University

January 2011

January 2011

Master's degree, Economics

Russian Federation

University of Hohenheim

September 2010

September 2010

High school or equivalent, Agricultural Economics

Germany

Moscow Banking School

July 2006

July 2006

Bachelor's degree, Banking

Russian Federation

Skills

Problem Solving
Expert
Problem Solving
Expert
Team Leadership
Expert
Team Leadership
Expert
Communication Skills
Expert
Communication Skills
Expert
Driving Results
Expert
Driving Results
Expert
Professional Growth
Expert
Professional Growth
Expert
WHATSAPP
Intermediate
WHATSAPP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
ENTREPRENEURSHIP
Intermediate
ENTREPRENEURSHIP
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate

Languages

English

Expert

Russian

Native Speaker

Ukrainian

Expert

German

Beginner

French

Beginner

Training and Certifications

Certifications
A, B