Warranty Officer
Mohamed Yousuf Naghi Motors
Total des années d'expérience :25 years, 0 Mois
Nov 2018 BMW Vehicle Service Center, Al Khobar, Saudi Arabia
-Sep 2020 Mohamed Yousuf Naghi Motors
Warranty Officer, BMW
* Responsible for claims submissions.
* Preparing the costing for Warranty, cash and internal to be claimed to concerned section.
* Monitors the claims status for reconciliation of payments and technical resubmission.
* Monitors the claims status for reconciliation of payments and technical resubmission.
* Prepares reports to Aftersales Manager for the daily target status.
* Maintained the zero percent rejection, (DMS: Autoline Kerridge, KSD, ETK, ISPA NEXT).
July 2013 BMW Vehicle Service Center, Al Khobar, Saudi Arabia
- Oct 2018 Mohamed Yousuf Naghi Motors
Senior Sales Administrator, BMW
* Responsible for administration of new car sales.
* Preparing the paperwork ready for the handover by the sales executive.
* Monitors the Demonstration Cars daily as well as the showroom cars and promotional visual aids (color codes, catalogues, brochures).
* Monitors the stock movements, transfer and receiving of units from national stocks and branches.
* Prepares the daily, weekly and monthly sales reports against the target
and the monthly stock inventory reports (DMS: Autoline Kerridge).
* Managing 3 people, 2 coordinators and a driver.
Sept 2010 Jaguar-Land Rover Vehicle Service Center Khobar, K.S.A.
- June 2013 Mohamed Yousuf Naghi Motors
Warranty Administrator
* Process claims as per manufacturer policy and procedures manuals.
* Administer warranty policy in the best interests of the dealership, manufacturer and the customer.
* Review warranty reporting systems with the line manager to identify improvements where possible.
* Keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims (DMS: Autoline Kerridge, JLR - RTS, Topix and EPC).
* Ensure the team completes the records accurately for warranty claims.
* Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure.
* Maintain all knowledge on all warranty procedures and documentation.
* Support other staff members on all warranty related matters.
Nov 2008 Ascento Brother's Auto. Repairs Ltd. St. David's, Bermuda
- Feb 2010 Automotive Parts Person
* Working with the walk-in customers, mechanical and body shop depts.
* Establishing competitive pricing standards in various categories.
* Maintaining inventory control movement.
May 2008 Peugeot Vehicle Service Center Dubai, U.A.E.
- Oct 2008 Swaidan Trading Co. L.L.C.
Time/ Job Controller
* Responsible for the workshop loading schedules, maximum utilization of manpower, machine, space and time.
* Recording and control of time spent on jobs in workshop, enters flat rate operations and timing into computer and advice Service Advisors on completion of jobs.
* Updates the Service Advisors of work progress.
* Liaise with workshop foreman the work condition given to the technicians.
* Job allocation and the availability of technicians.
* Verify finished jobs to road testers prior to closing and billing of technician billed hours.
* Prepares estimates for time allocation using J. D. Edwards Software (AS 400 systems) and the Peugeot Service Box.
* Carries out administrative tasks. (Workshop orderliness, etc.)
Apr 2001 Toyota Vehicle Service Center Gizan, K.S.A.
- Jan 2008 Salem Saleh Babgi Trdg. Co. Ltd.
Warranty Engineer
* Prepares and validates the warranty claims done by branch using Toyota Warranty Standard System (TOWASS-AS400) and Toyota Electronic Parts Catalog (EPC).
* Perform routine warranty evaluation of claims per branch (5 branches), monitors the claims settlement and screening of Field Technical Reports for claims using TSWA - ASPX online submission and parts recovery evaluation and processing.
* Administer warranty operations.
Apr 1998 GM Vehicle Service Center Riyadh, K.S.A.
- Aug 2000 Al Jomaih Automotive Co. Ltd.
Warranty Processor
* Maintained the 0 to 3% Warranty Claims Returns, achieved the GM Cost per Vehicle Repair.
* In-charge of warranty claims processing using GM Warranty Information Network System Wizard (WINS Wizard).
Jul 1997 OPEL Makati Makati, Philippines
- Apr 1998 Heidelberg Motors Co. Ltd.
Parts Supervisor
* Planned and organized the start up operation of the Parts Department.
* Fixed and set up the binning and shelving of Parts and Accessories warehouse.
* Proposed and implemented the sourcing and selection of ideal sublets and local suppliers.
* Developed the ordering system for stock replenishment. Utilizes the EPC and Parts Imager II Catalog.
Jan 1995 Honda Cars Phils. Inc. Sta. Rosa, Laguna, Phils.
- Jul 1997 Q.C. Technical Staff
* Maintained good parts on hand for production use and reduced the rejection of CKD/BBC parts problems.
* Issued Manufacturing Instructions to related departments about initial counter measure of parts problem encountered.
* In-charge of the controlled quality conformance of CKD/BBC Parts Overseas Suppliers from receiving area, production line to supplier's parts for local assembled suppliers.
* Monitoring and analysis of the non conforming parts from the production line, based from Parts Quality Standards and Drawings.
Jun 1994 Procter and Gamble Philippines, Inc., Tondo, Manila
Jan 1995 Fixed Period Production Technician
* Inspection of food, compact granules, packaging and perforation of the products and trouble shoots electro mechanical machines.
Related Experience
Received Certificate of Appreciation for Always Going Above And Beyond, BMW
Received commendation from Jaguar/ Land Rover International Technical Field Support (I.T.F.S)
Jaguar-Land Rover Excellence Level 1 Holder
Jaguar/Land Rover Excellence Online Certificates Achievements: 205 Certificates
TESDA (Formerly NMYC), Vehicle Maintenance Course
TESDA (Formerly NMYC), Diesel Engine Mechanic
National Trade Testing Center, NMYC: 3rd Class Trade Tested for Diesel Engine Mechanic
Passed the Jaguar Land Rover Job Controller Course
Land Rover Excellence Online Course Training Sessions
Toyota Technical Training "Diagnosis Tools, Intelligent Tester II"
Basic and Advance Computer Concept
General Motors Academy for Excellence "Warranty Claims Procedure Training"
General Motors "Service Introductory Training"
General Motors "Parts and Accessories Introductory Training"
General Motors "Service Training for the following: "Electronics - Electrics/ Part 1"
"Electronics - Electrics/ Part 2"
"Tech 2 - Diagnostic Tool"
"Technical Information Systems" (T.I.S.)
MIRDC Philippines "Dimensional Metrology Training"
Neville - Clarke Philippines, Inc. "Calibration Systems for ISO 9000 Certification"
AOTS - PHILFAAS "Total Productive Maintenance"
Conducted Quality Evaluation of Parts visit in one of overseas suppliers.
Participate in the fiscal year inventory taking of parts, 5S campaign and Kaizen promotions.
Interest Challenging position in technical field.
- May 1992 * B.S., Mechanical Engineering.