ARUN ANIRUDHAN

 Working as Service Manager- MAN Truck & Buses at Riffa Bahrain, reporting to the General Manager.
 Responsible for the aftermarket Service operations for entire Bahrain.
 Heading Workshop operations, Service Marketing operations, Warranty Operations, Alba Tanker Maintenance operations. Workshop operations contains 2 supervisors, 2 Service Advisors, 1 Quality Controller, 10 technicians and 2 electricians. Service Marketing operations contains 2 marketing Executives. Warranty Operations contains, 1 Warranty Admin and 1 Warranty Assistant. Alba Maintenance Operation contains, 1 Supervisor and 6 Techs.
 Ensuring the Service market business target achievement including Labour, Lub month wise and YTD as well.
 Guiding & monitoring the team members to carry out all workshop activities effectively which includes workshop Profitability, Service Core Process implementation, achieving KPI targets with ensuring maximum customer satisfaction.
 Close monitoring of Market beating KPIs EOS, PRS, Major - Minor repairs and Accident repairs and ensuring maximum score across the dealerships.
 Focus on Pro customers, close monitoring of Pro vehicles and product performance establishment ensuring maximum customer satisfaction and repeat purchases.
 Continuously striving for innovation & improvement in System & Process.
 Always maintains a good relationship with the principle, for getting maximum support and fast actions.

 Worked as Senior Service Supervisor at Doha Qatar, reporting to the After Sales Manager.
 Responsible for the entire Workshop Operations.
 Responsible for selling RMC, MC, Extended warranties.
 Leading a team of service engineers & managing Dealers/ASC (Authorised Service Centre) to handle after market activities and catering the Service needs of MAN Customers.
 Guiding & monitoring the team members to carry out all workshop activities effectively which includes workshop handling, Service Process implementation, system follow-up, achieving KPI targets with ensuring maximum customer satisfaction.
 Continuously striving for innovation & improvement in System & Process.

Product Monitoring:
 Monitoring SSD (Service Support Desk) for warranty decision, settlement, and close follow-up for repeated failures /complaints.
 New products & Pilot lot monitoring, regular feedback & technical reporting.
 Ensuring completion of Retro fitment activities for product improvement / monitoring.
 Supporting field trial reports.
 Fault diagnosis & trouble shooting for critical field complaints.
 Continuously monitoring competitor products, activity & feedback.

 Worked as Service Engineer at Al Bahar Caterpiller, reporting to the After Sales Manager
 Handling the entire service in & outward service schedules
 Proper diagnosis about the customer complaints related to the concerned Machines, Gensets, or components.
 Explaining the customer complaints in detail to the concerned Managers for further action and acts as a intermediate between customer and Managers.
 Proper follow up with concerned Managers for making ready of the machines or Generators at the promised time.
 Ensure proper time, oil, materials booking in work order before handing it over for invoicing.
 Closing of work order on time and invoicing after getting payment from customers.
 Making ready of the gate passes and delivery notes according to the LPO or CRV well in advance to ensure the prompt delivery.
 Co-ordination of payment follows up for credit customers.
 Alerting the customer on machine or Generators maintenance due based on PM contract schedules.
 Preparing Quotations for repairs and follow up with customer for getting purchase orders.
 Managing overall activities and maintaining a Good Teamwork.
 Obtaining and Maintaining Complete Customer Satisfaction and Providing a Very Good Customer Support.
 Proper customer follow up for keeping good ever relationship with
 The customer and maintaining an ever-growing income from the customer.
 Attended various seminars and meetings related to SIX SIGMA

 Worked as a Service Engineer & reporting to the AGM - Service (National Service Head, After Market Operations).
 Looked after the entire Gala workshop operations where we handle service, repairs & after market activities for MAN franchise.

Job Profile:

 Managing after market/workshop activities & catering to the needs of MAN customers including ONTC (Oman National Transport Corporation) & MOD (Ministry of Defence).
 Guiding & Co-operating with service team members in carrying out all workshop activities effectively which includes workshop floor discipline, System implementation, Reception operation, Control/Supervision, Accident Repair Shop, Service Marketing etc.
 Inspection of warranty claims, analysing for the nature of failure & decision making.
 Vast experience in attending field repair jobs including long travel & working in desert areas.
 Handling Service marketing activity by communication with the customers accordingly.
 Educating the drivers, Fleet Operators for truck operation to achieve optimum performance.
 Conducting Periodical training programme to technicians, upgrading Service Info’s & technical Inputs.
 Monitoring Productivity, time management, Revenue Performance, Documentation, Technical reports & Repeat jobs follow up.
 Periodical performance report preparation, Budget Planning, Target Vs Achievement analysing & Action plan.
 Participating in 3S (Sales, Service & Spares) co ordination meetings, analysing Market scenario, Customers requirement and action plan etc.
 3S Representatives Periodical meetings with Fleet customers in order to address customer complaints & effective Product Marketing.
 Periodical analysing the competitor activities (esp. VOLVO, MERCEDEZ BENZ, SCANIA & RENAULT) and action planning of 3S representatives.