Arun Damodar

Maintenance & Support of Physical and Virtual Servers, Storage, Desktops, Workstations, Laptops, Network Firewall, Switches, Routers, Wireless AP, Printers, IP Telephone, Antivirus Server, CCTV, Door Access system, Time & attendance system etc.
Administering VMWARE vSphere server environment.
Administering Dell Server & Storage environment.
Administering Windows active directory environment.
Administering Office 365, creating mailbox, allocating licenses etc.
Preparing Virtual Machines for technical department either for project, development or R & D.
Making sure all the peripherals at office are working at optimal condition and keeping the down time as minimal as possible.
Configuring Firewalls for FTP, Remote Desktop and VPN access etc.
Prompt Technical Support to the required User / Customer.
Generate logs from the IP Telephone.
Preventive Maintenance of all the hardware's / software's.
Taking care of support / warranty renewal of each hardware, software and services.
Managing Backups of company day to day DATA in to different storage mediums.
Restore backup whenever requested by User.
Attend to queries related to Technical Support Department.
Always updated with the technology news and recommend the right solution for any kind of problem / troubleshooting.
Handling the Telephone / Mobile / Internet requirements with Etisalat/DU.
Monitor all mobile and landline telephones (bills, payments) etc.
Provide L2 support for Abu Dhabi Office.
Visit Abu Dhabi office at different times for requirement of maintenance of servers etc.
Point of Contact for ISO Implementation Project (Dubai & Abu Dhabi).
Assist ISO-Implementer to define processes for most of the departments.
Arranging interviews/meetings with the respected members of each department to finalize their own processes.
Maintain SharePoint portal for ISO Documentation Process Asset Library for sharing the documents with the users.
Prepare IT Budget for Dubai & Abu Dhabi offices.
Responsible for purchasing IT items.

Complete day to day operations and administration tasks of virtualized, physical server infrastructure & Private Cloud.
Monitor and action data center environmental factors like CCU, UPS, Access control & CCTV.
Ensure adequate housekeeping of the data center environment.
Manage multi-site storage resources including EMC VNX/VPLEX/HP Storage Works.
Manage Active Directory 2012 R2 domain services, defining Group Policies etc.
Manage DNS and DHCP services across the network and IP management.
Ensure that servers and services are appropriately updated and patched, ensuring system security and reliability.
Manage server backup solutions using EMC Avamar.
Manage & Maintain Hyper-V & VMWARE Virtual Servers.
Manage & Maintain Exchange 2013 email system.
Manage & Maintain Email Security Appliance (Cisco ESA).
Manage and Maintain Company Network (Switching/Routing), Cisco Nexus / Catalyst, SAN Switches.
Manage and Maintain Network Security appliance Cisco ASA, Palo Alto, Cisco ISE.
Manage and Maintain Company Wireless Network (Cisco Wireless Controller/AP’s).
Maintain strict access control and security for all Networks which are delegated inside Local Area Network.
Manage & Maintain SQL DB in Cluster environment.
Manage & Maintain Cisco Call Manager System & Cisco IP Phones.
Manage & Maintain Gantner Time attendance System.
Manage & Maintain CCTV, Access Control, and Employee ID System.
Manage & Maintain MYQ Printing System and MFP’s.
Ensure distribute Applications access on the Networks.
Provide level 2 support based on ticketing system.
Provide Support for MS Sharepoint.
Provide Support for Microsoft AX Dynamics.
Provide Support for Matlab/ENVI/NX and other engineering software’s.
Provide technical leadership to computer support technicians and network technicians.
Plan & Schedule Maintenance and Upgrade activities.
Manage & Maintain iOS & macOS devices including MacBook’s, iMac’s, iPad’s etc.
Maintain high standards materials/documentation, including system level documentation, infrastructure/incident reports etc.

Responsible for Providing IT Support for Employees.

Implementation of BMC Monitoring &discovery tools Projects according to the Project plan.
* Responsible for handling Support issues of BMC Monitoring & Discovery tools.
* Prepare Technical documents of Related Products.
* Provide User & Admin training of related products
* Study & Research about new tools available in BMC Monitoring &discovery tools.
* Create Testing environment for BMC tools in VMWARE that includes Windows, UNIX and Linux OS platform.
* Responsible for Providing IT Support for Employees.

Provide Level 1 Support for office network that contains 200+ users, Servers, Desktop Pc’s, Laptop’s, Printers / Plotters,
Scanners, Switches, Routers, Firewall, VPN and Backup devices.
* Maintenance & Management of Windows Domain

Installation, Configuration & Troubleshooting of LAN.
* Design, configure, test computer hardware, networking software and OS software.
* Recommend changes to improve systems and network configurations, and determine hardware or software requirements
related to such changes.
* Install desktop operating systems to create a workgroup.
* Install operating system’s; Win95, 98, ME, XP, 2000Prof, 2000server, NT, &2003, Linux
* Analyses user needs and recommend appropriate hardware. Actively maintain personal computers of clients, peripheral
and equipment’s.
* Identify problems and recommend suitable solutions to the clients.
* Handle networking, trouble shooting, antivirus installation and virus removal.
* Install & maintain Computers, Windows NT Network and Peripherals.
* Install and configure DHCP, DNS and active directory.
* Structured Cabling, Crimping cables with RJ-45.
* Configuring security policy and user accounts.
* Backup outlook express& Outlook 2003.
* Trouble shooting and Resolve Hardware and software problems.
* Computer assembling using most advanced components of different Hardware Manufactures (Intel/AMD).
* Attending and registering Service Calls.