IT ADMINISTRATOR
SPECIALIST SERVICES
Total years of experience :16 years, 0 Months
Key Result Areas:
Configuring redundancy in the servers for fault tolerance with user security & disk space management to optimize the server utilization
Ensuring prompt resolution of queries put forth by the internal / external customers and maintaining high customer satisfaction levels
Imparting training on IT systems & peripherals to users on potential enhancement on existing software packages towards maximizing the built-in power of software
Addressing the operational requirements for the organization and conducting frequent reviews of services for availability, quality and continuity of business
Spearheading all aspects of networking, system administration, system training, resource allocation and project coordination
Monitoring system operations involving hardware & software planning, implementation and application support
Mapping requirements and providing them best solutions involving evaluation and definition of scope of project and finalization of project requirements
Planning, implementation, installation, administration and maintenance of DHCP & DNS in a Windows Network infrastructure, ERP Software for employees
Implementing & maintaining network security through a systematic approach & security models
Assessing organisational requirements for security & implementing security software / systems against various attacks
Managing NAS & SAN System, iSCSi and Disk Quota on Servers
Significant Accomplishments:
Acknowledged with Best Employee of the Month Certificate \[WOW\] in 2011 and 2015
Successfully managed Windows Server, iScsi, Nas Server, SAN, CyberRoam Firewall, CDP Storage, Virtual Machines; single-handedly led the entire network alone with user strength of 200 plus
Well-established wireless network in order to enable file and mail server access and IP telephone connectivity between the existing office building and new office across the road
Implemented and Managing Service Desk Plus for all IT related calls including ERP.
Spearheading the end-to-end responsibility of IT Systems covering planning, implementing, supporting operation and maintaining optimum performance as per KRA’s/SLA’s of the department and including CAPEX, OPEX, Key Account Management, Vendor Negotiations, Strategy & Execution, Innovative IT Initiatives
Member of the team that successfully Migratied & managed:
o Exchange 2010 to new hardware, Implementing Remote Exchange DR DAG(Cross Site) & Archiving using Mimecast Archiving Solution, along with IBM Storages(V Series, DS Series)
o Linux Fileservers to Windows Based Fileservers
o Linux Mail Servers (QMail) as Archives
Implemented the Wireless Network Communication between the head office and two other branches and installed security cameras in them; managed Metalogix File Archiving Solution along with Overland Storage
Nurtured the set-up of client offices in different locations of UAE with VPN access to main office in Dubai for the organisation staff working from the client location
Pivotal in shifting the Data Centre from old office to new office
Achieved cost reductions by optimizing server environment that eliminated number of servers from the current year’s budget
Configured, installed and troubleshot various network devices and services such as routers, switches, firewalls (DLink DWC-1000 Wireless Controller, Cicso, Cyberoam C300i & C100i)
Member of the team that successfully integrated Specialist Services servers into the internal network during the office and server relocation
Implemented Wireless Solution for Guests & Internal staff.