Consultant
Sutherland Global Services
Total years of experience :3 years, 6 Months
Technical Support Executive at Sutherland Global Services
Support for McAFee Antivirus L1 and L2
Installation of Windows based operating systems and Office software’s, McAfee enterprise antivirus.
Installation, Configuring and Trouble shooting of various Operating systems like
Win XP, Win 7 .
Installation, configuration and maintenance of Devices such as scanners, printers,
Network Cards and associate devices
Remote desktop support using GoToAssist
Handling day-to-day system issues
Employed as Technical Support Executive at Wipro InfoTech, Bangalore from July 2010 to till date.
Employed as Technical Support Executive at Wipro Infotech, Bangalore
Responsible for trouble shooting and implementing service schedules, systems and procedures to assure delivery of quality technical services on key functional areas like
Blackberry, IPhone, Android MS Outlook client
Virtual private networking (VPN) Cisco Soft VOIP
Connected online backup Symantec corporate antivirus
Rights management services (RMS) Windows XP\Vista\7 OS
Safe Boot encryption Installation SCCM
Office 365
* Remote Technical Support for the entire GEO locations of Wipro employees- US, Europe, Middle East, APAC region.
* Responsibilities Included Remote Installation, configuration & trouble shooting of Mail client, Antivirus client, SCCM client, VPN Client, Desktop standard Software's
* Trouble shooting & configuration of Network Printers
* Remote Administration (through Control F1)
* Extensive Troubleshooting for Remote Users
* SCCM installation and Troubleshooting
* McAfee Safe Boot encryption Installation and recovery
* VPN Installation, Configuration and Troubleshooting
* Extensive Troubleshooting for Remote Users
* Installation of VPN software and importing the respective PCF file
* Desktop Administration
* Internet/Intranet Problem
* Mail Client Installation and troubleshooting
* Standard Software Installation and troubleshooting
* Virus Issues
* Desktop Admin Access Rights
* Quickly diagnose causes of systems failures and malfunctions to ensure highest operating efficiencies, reliability, and quality performance standards.
* Consistently manage time and multiple tasks to meet deadline, established objectives.
* Foster clear communications and maintain excellent staff and client working relations.
* Respond immediately to emergency situations with sensitivity to deadlines and customer needs.
* Bachelor of Technology (B-Tech Computer Science 2008) Programme: 4 year Institution: LBSCE Kasaragod
University: Kannur University, Kerala Marks: 59% * Pre Degree (2004) Specialization: Science Programme: 2 year Institution: CJHSS, Kasaragod, Kerala Marks: 76%
* SSLC (2002) Institution: KV No.2, Kasaragod, Kerala Marks: 61%