IT Support & inventory control executive
RAMLA GROUP
Total years of experience :13 years, 4 Months
• Managing and administering ERP Software -Gensys and Gravity.
• Maintain Purchase & Inventory reports.
• Monitoring month end process like stock value, stock ageing, stock adjustment, price audit etc.
• Preparing LPO & Goods Receipt Note.
• Reconcile and monitor intercompany transfers.
• Preparing Inventory Report.
• Updating daily reports for the Audit findings
• Inventory control and adjustments.
• Stock verification, stock auditing and yearly stock taking with P.D.T
• Implementation of new branches (IT Related)
• System administration and backup
• Computer Network maintaining & all technical support for POS and workstations
• Handling day-to-day system issues (Windows L1 Support)
• Machine accounting & Invoice generation.
• Operating System Installing Windows XP, Windows 7.Windows server 2008 and
2012.
• Handling Attendance & Payroll software
• Installing & maintaining Weighing Scale machines
• Handling CCTV and access control systems
Technical Support Executive at Sutherland Global Services
Support for McAFee Antivirus L1 and L2
Installation of Windows based operating systems and Office software’s, McAfee
enterprise antivirus.
Installation, Configuring and Trouble shooting of various Operating systems like
Win XP, Win 7 .
Installation, configuration and maintenance of Devices such as scanners, printers,
Network Cards and associate devices
Remote desktop support using GoToAssist
Handling day-to-day system issues
Responsible for trouble shooting and implementing service schedules, systems and procedures to assure delivery of quality technical services on key functional areas like
Blackberry\IOS\Windows\ Android Virtual private networking (VPN) Connected online backup
Rights management services (RMS) Safe Boot encryption Installation Office 365
MS Outlook client Cisco Soft VOIP
Symantec corporate antivirus Windows XP\Vista\7\MAC OS SCCM
Remote Technical Support for the entire GEO locations of Wipro employees
Responsibilities Included Remote Installation, configuration & trouble shooting
of Mail client, Antivirus client, SCCM client, VPN Client, Desktop standard
Software’s
Trouble shooting & configuration of Network Printers
Remote Administration (through Control F1)
Extensive Troubleshooting for Remote Users
SCCM installation and Troubleshooting
VPN Installation, Configuration and Troubleshooting
Extensive Troubleshooting for Remote Users
Installation of VPN software and importing the respective PCF file
Desktop Administration
Internet/Intranet Problem
Mail Client Installation and troubleshooting
Configuration and troubleshooting MS outlook client over MS Exchange 2010
and Office 365
Standard Software Installation and troubleshooting
Virus removal
Quickly diagnose causes of systems failures and malfunctions to ensure
highest operating efficiencies, reliability, and quality performance
standards.
Configuring and troubleshooting Mail and MS CRM configuration on
Blackberry\IOS\Windows\ Android devices
Consistently manage time and multiple tasks to meet deadline, established
objectives.
Foster clear communications and maintain excellent staff and client working
relations.
Respond immediately to emergency situations with sensitivity to deadlines
and customer needs.
Safe Boot encryption Installation and recovery
B-Tech in Computer Science
Plus two Science