Arun Mathew

• Created a state-of-the-art office design for GCC in Pune across 60, 000 sq. ft., accommodating thirty
conference rooms, a boardroom, and training facilities to support a booming hybrid work culture.
• Redesigned the WAN setup for 32 offices and 3 IDCs in India, moving to a dual-vendor setup and increasing
bandwidth per location by 400% while ensuring cost neutrality at 150% of the existing budget.
• Facilitated the automation of SOX/ISO 27001 Compliance Across the Enterprise by automating workflows,
reducing policy compliance efforts and improving regulatory oversight.

Own end-to-end IT operations for a multi-location, business-critical enterprise environment supporting core
business, finance, and digital platforms.

Operational Excellence
• Accountable for 24x7 uptime, service reliability, and incident governance across infrastructure,
applications, and end-user computing
• Stabilized enterprise operations through AIOps, automation, and proactive monitoring, reducing
operational noise and manual interventions

Infrastructure & Cloud
• Led hybrid cloud operations and WAN modernization across 30+ locations, delivering 4× bandwidth
increase with zero budget increase
• Strengthened DR/BCP posture aligned to business-critical RPO/RTO expectations

Risk, Security & Compliance
• Embedded SOX and ISO controls directly into operational workflows
• Partnered with InfoSec on vulnerability management, audit readiness, and incident response

Commercials & Vendors
• Govern multi-vendor ecosystem covering connectivity, cloud, SaaS, and managed services with strict
SLA enforcement

• Directed the complete technological vision, planning, and implementation of the new 36, 000 sq. ft. Lintas
office, bringing together teams from three locations in Mumbai under one roof for better collaboration and
effectiveness.

• Led IT operations for 3, 500+ users across corporate, delivery, and client-facing teams
• Implemented ITIL-based service governance, reducing MTTR by 35% and improving internal
satisfaction from 7.2 → 8.9
• Delivered USD 1.2M OPEX reduction through vendor consolidation, SLA renegotiation, and cloud
optimization
• Executed large-scale rollouts and office consolidations with zero business downtime

• Built the application management team for platform and DB infrastructure, enhancing team capabilities and
performance.
• Improved application performance by almost 70% by re-architecting the application infrastructure landscape,
driving significant operational efficiency.
• Managed 40% of the total operational budget for the department, achieving a saving of US$0.25 million in the
first year on connectivity through strategic planning and resource optimization.

• Owned enterprise IT operations for a diversified FMCG group spanning manufacturing, distribution,
and international markets
• Led a live data center migration from Singapore to private cloud within 72 hours with zero data loss
• Owned Oracle EBS production stability across finance, supply chain, and distribution
• Delivered USD 250K+ annual savings through vendor and connectivity optimization

• Directed the strategic technology identification and adoption drive, enhancing operational efficiency up to 20%
by implementing emerging technologies.
• Implemented user productivity improvements by deploying collaboration and mobility solutions, increasing
productivity by 15%.
• Digitized 70 years of media, creating a searchable library and improving data accessibility by 100%.

 Steered design and implementation of the LoB IT Infrastructure for the ALJ Group.
 Oversaw virtualisation of over 150 server infrastructure.
 Led execution of the Carrier Class SMS Gateway solution to be used for various end user requirements.
 As member of the senior management team, evaluated CRM software for ALJs automotive business and services from Oracle and Microsoft.

• Greenfield SAP infrastructure rollout supporting national manufacturing and distribution
• Managed IT operations for 10, 000+ users across manufacturing and retail
• Achieved ISO 27001 readiness through enterprise-wide security and governance frameworks