Assistant Branch Manager
Aster Dm Healthcare
مجموع سنوات الخبرة :8 years, 11 أشهر
Assistant Branch Manager October 2014 - June 2017
•Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
•Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
•Coordinating all department functions for team of 82 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
•Verified and logged in deadlines for responding to daily inquiries. Created databases and spreadsheets to improve inventory management and reporting accuracy.
•Implemented updated online collection procedures for payment, increasing on-time payments by 15%.
•Developed applications for 6 clinics to track customer satisfaction and NPS which increased customer flow and satisfaction rate by 25% in 2016-2017.
Sr. Front Office Executive - June 2014 - Oct 2014
•Planned and executed all aspects of a major office headquarter move for Executive Fitness.
•Received a merit raise for strong attention to detail, exemplary customer service, and team-player attitude.
•Developed and implemented company’s first employee manual outlining all proper business procedures and office policies to ensure consistency and optimal process flow throughout company.
•Successfully planned and executed corporate meetings, lunches, and special events for groups of 50+ employees on a regular basis.
•Shared product knowledge with customers whilst making personal recommendations.
•Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers.
•Verified that all merchandising standards were maintained on a daily basis.
Handling 2 teams together for Australia and New Zealand for the credit recovery of American express credit cards. Conducting strategy meetings, consistently achieving team targets accordance with compliance.
Maintaining healthy payer rate on every accounts by giving customer regular follow up informing alternate option to pay the account in allotted time line. If failed to pay we Forward default notices to the debtors.
My Job is to answer customer queries with solutions.
Its an inbound call center with daily targets.
I did my Graduation from Chaudhary Charan singh University Meerut.
I did my High School education from Meerut India.