Head of Placement
Savington International Insurance Brokers
Total des années d'expérience :17 years, 6 Mois
Reporting to CEO
General insurance brokers established in Dubai, UAE
•Negotiating & placement of general & medical insurances, corporate Motor fleets & responsible for delivery of operational services in line with service, quality and cost targets
•Ensure team is operating to prescribed standardized policies, processes, procedures and service standards
•Ensure all relevant staff are appropriately trained on the relevant processes, systems, procedures, and policies
•Through the management team, proactively manage all resources and processes to ensure efficiency and optimization of resource capacity
•Support and liaise with other linked functions to facilitate the achievement of service excellence
•Proactively manage the team’s metrics and KPIs in order to meet strategic objectives and monitor and evaluate performance of the team in line with the Service Level Agreements
•Capacity Planning
•Develop strong working relationships with client facing and market facing managers, insurers and together ensure high level performance and fast, effective issue resolution
•Nurture and maintain a culture of continuous process improvement
•Foster and maintain collaborative and professional relationships with associates across the business
Reporting to Chief Operating Officer/ Chief Executive Officer
ACHIEVEMENTS/ RESPONSIBILITIES
•Performed Risk Analysis, Acceptance & Rating of Proposals, and Signing of Policy Documents.
•Arranged for Seminars and Sessions to enable Product Erudition
•Liaised with the various departments to resolve escalations from partners and customers.
•Conducted Client Visits, Meetings, Negotiations, and Finalizing of Underwriting Deals.
•Target Pricing decisions to deliver business and underwriting strategy.
•Monitoring performance of accounts across the motor line of business and lead underwriting input into the Business Planning process.
•Set a Product Management Strategy and work with the technical underwriters to ensure appropriate cover and policy wording is in place.
•Consideration of new and the renewal of existing arrangements. Working closely with the
Heading Motor department, client servicing
Reporting to Directors (Operations/ Technical/ Marketing)
They are the largest national insurance intermediaries in the GCC.
ACHIEVEMENTS/ RESPOSIBILITIES
•Designed, developed and promoted Motor schemes by liaising with insurers and customers.
•Responsible for building the motor portfolio (both individual and corporate) and maintain profitability as required by insurers
•Developed relations with insurers to achieve best possible terms and service levels.
•Conducted regular product trainings, customer service presentations for team to motivate them in achieving corporate goals.
•Motivated team to cross sell/ upsell other lines of insurance viz. home, medical, Liability, PAR etc. for B2B & B2C customers.
•Recommend improvements to management on all aspects of the department and bring in changes as and when required
•Assist HR on recruitments for the team
•Handled a team of 42 personnel with overall motor portfolio of over AED. 120 million
•Key member of strategic planning team.
Attended training programs organised by DCCI (Dubai chamber of Commerce and Industry) wherein the event speakers were Ms. Judi Moreo, Mr. Ehsaan. Attended training sessions of Ron Kaufman Insurance product training by some leading insurers in the UAE viz., Norwich Union, AXA, AIG, RSA, NGI, DIC etc. at regular intervals
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