Manager - Renewal & Retention
HDFC Ergo General Insurance Co. Ltd
Total years of experience :4 years, 5 Months
Health Insurance - Banca Renewal Retention Sales and Operations
• Analyzed and visualized transaction data using Excel to identify customer segments and their value to the business, insights informed the development of a personalized cross-selling campaign that increased sales and operations by 20%.
• Conducted comprehensive analysis of customer data using Excel, identifying key trends in behavior, preferences and needs; insights led to the development of targeted retention approach that expanded customer loyalty by 40%.
• Monitored and measured the performance of the retention method, implementing information-based changes that improved customer retention by 10%.
• Took charge of customer retention and revenue growth by using strategic planning, data analysis, leadership and management abilities. Successfully led cross-functional teams to outperform a 105% increase in revenue from renewals.