Supply Chain Lead
Alshaya Enterprises
مجموع سنوات الخبرة :11 years, 5 أشهر
Roles and Responsibilities ➢ Handle supply chain activities for Hospitality, Ambiance, Sanitaryware and Spare-parts divisions of
Alshaya Group.
➢ Core Team member of Supply Chain involved in Microsoft Dynamics 365 Implementation.
➢ Perform Buying duties- Order materials, supplies, equipment, spare parts etc.
➢ Worked extensively on quotations, purchase requisitions, purchase orders, invoicing.
➢ Responsible for the accurate entry, proofing, maintenance and submission of purchase orders based
on management’s directions.
➢ Maintain superior level of accuracy while creating and verifying purchase order information including
proper product costing, shipping instructions, etc.
➢ Worked on fulfilling materials from stock to get the stock count zero.
➢ Worked on efficiently moving the stock to the desired locations in line with brand requirements.
➢ Organized all aspects of inbound / outbound logistical services as per country’s custom regulations.
➢ Responsible for coordinating with local suppliers based within Kuwait.
➢ Worked with suppliers globally which are based in GCC countries, Europe, US, China etc.
➢ Applies analytical methods and tools to understand, predict, and/or control operations and processes
as requested by business owners on an ad-hoc basis.
➢ Contact suppliers, vendors, contractors and end users to resolve discrepancies in orders and shipments
➢ Liaising with the freight forwarders to organize transportation of FCL and LCL shipments to company
warehouse.
➢ Preparation of Invoices, Packing Lists & other export documentation for export shipments from
Kuwait to GCC stores (intracompany stock transfers).
➢ Contributes new ideas/ products / technologies to Departments to improve quality of operations and
of reduce costs.
➢ Organized documentation of Supplier / Vendor Data records, Pre-Qualifications, Technical submittals
& approvals by maintaining the standards.
➢ Worked on Letter of credit (LC) requests for the Finance team
➢ Closely worked with warehouse team to identify damaged and missing items.
➢ Generate labels for incoming shipments using FedEx, DHL and other courier services.
➢ Worked on excel analysis to improve on the factors that delay shipment of goods and to improve the
time taken to deliver the goods to our clients.
➢ Manage continuous improvement through development of document control procedures.
➢ Worked extensively on Sales reports and assessments.
➢ Prepare the annual purchase plan and implement the purchasing policies and procedures.
Monitor the budget for purchasing activities and ensures that purchases are carried out within budget.
➢ Develop and maintain database on suppliers, items supplied, prices, delivery track record, and price
increases track record.
➢ Responsible for maintaining freight database for logistic process.
➢ Real time updating of database and other record keeping activities in support of logistics movement
and tracking shipment status.
➢ Develop, implement and review operational policies and procedures.
➢ Partnering with marketing and sales to predict the upcoming promotions and events, translating the
demand forecast to meet on time delivery service level
➢ Managed buying and delivery process of products including negotiating rates with carriers
➢ Coordinated all inbound and outbound traffic, maximizing cost-effectiveness and tracking all
consignments
➢ Worked closely with Sales Director to ensure best supply solutions are achieved
➢ Developed and maintained strong client relationships and troubleshot and resolved customer issues
relating to supply of products to ensure best delivery of customer service
➢ Prepared management reports and analyzed statistical data
➢ Implemented best standards in supply chain activities.
➢ Quickly responding to client enquiries/issues with customer satisfaction.
➢ Proficiently handling supplier and client meetings for product information, modifications &
negotiations.
➢ Regular coordination with consultant/clients on carrying out data/design reviews.
➢ Planning and coordinating with the site engineers, contractors, project team and managers for material
requirements & Orders.
➢ Extensive knowledge of all SAP transactions related to procurement to pay, inventory, sales orders,
delivery notes, invoices and warehouse management.
➢ First level technical support on SAP Issues
➢ Involved in the design of various customized reports in SAP to for freight cost analysis.
➢ Extensively used SAP reports- standard and customized ones to get the stock count, inventory details
Role and Responsibility • Supporting of multiple clients on various business scenarios in the areas of materials management,
warehouse Management Ticket monitoring for SAP Support by resolving high/medium/low priority
tickets within specified SLA.
• Responsible for the production support of Warehouse Management and Materials Management.
• Functional support for enhancements.
• Physical Inventory process.
• Release procedure configuration.
• Function specs developed for new programs /reports.
• Main Support application area includes Procurement, Inventory Management, Release Strategies, &
Pricing Procedure.
• Handling Tickets & Tasks and responsible for closing the same within defined SLAs (Service Level
Agreements).
• Responding to business and user faults within agreed timescales.
• Evaluating client’s requirements and then proposing adequate and effective solutions.
• Supporting on day to day issues in MM.
• Interaction with client through net meetings calls & emails.
• Resolving Level-2 Problems and Change Requests.
• Participations in workshops to understand customer requirement.
• Coordination with client and Technical consultant for new developments and enhancements.
• Preparation of End User Training Manual.
• Root cause analysis for recurring issues/problems in system to provide permanent solution to the issues.
• Provided on-call production support to the users to solve High and Critical tickets within defined SLA.
• Documentation of various Business process
Role and Responsibility • Worked on Enhancement and Support for MM.
• Ticket monitoring for SAP Support by resolving high/medium/low priority tickets within specified SLA.
• Monitoring daily issues related to MM.
• Managing and resolved end user queries
• Handled excise issues, user troubleshooting issues faced by end users and solving them with in SLA time.
• Configuration of Inventory Management Process including GR and GI.
• Configured Automatic Account Determination.
• Support and handling of Enhancements, and incidents as the offshore MM resource in the team
• Prepared Test Scripts for Testing.
• Worked closely with the development team to cater the new requirements of the client.
• Prepared configuration workbook and user training manual.
• Creation of Configuration of Design Document, functional specifications based on the Business
requirement and Coordinating with Client for gathering the required inputs and user acceptance testing.