Sr. Quality Analyst, Claims Processing
DHL
Total des années d'expérience :8 years, 3 Mois
1. DHL, Trivandrum
May 2011 till date - Sr. Quality Analyst, Claims Processing.
• Tracking the claims files, verify the Invoice.
• Afford or decline the policy.
2.HCL KPO, Chennai
Feb 2008 to May 2011 - Sr. Customer Support Executive, Operation: USAA, (Insurance process)
• Quality Analyst of claims confirmation team, property and casualty.
• Decision making tool.
• Investigating each customers Current/past policy, documents, coverage.
• Discuss with claims Adjuster regarding calls, notes and messages.
• Adding vehicle, changing coverage, handling of home/fire/earthquake endorsements.
**Won Friedman Award for most complex process in HCL.
**Won QCI-DL Shah Economic of Quality National Award in 2011 for the case study Operational Excellence through 'Intuition'.
Team leader handling 20 member team for Auto loan collection.
4. ICICI BANK HOME LOAN
April 2004 to July 2005 - Customer Support Executive- Operations, Loan against Property.
*Processing of home loan files, sanction/disbursement.
*Doing Field Investigation, Risk Control Unit.
Cleared Insurance 21 test conducted by AICPCU (USA certification) in 2010
Post Graduation in Master of Financial Management from Annamalai University 2004 - 2006
Degree in Bachelor of Commerce from Kerala University 1999-2002 Computer Awareness
1. Diploma in Computer Financial Accounting: Principles of Practical Financial Accounting, Tally& Ex-Next Generation, Html, Lotus notes, MsOffice, MS-DOS, Fundamentals of Computer.